--000000000000cb240205f8fe135a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Im on phone with her. thanks On Mon, Apr 10, 2023 at 12:40=E2=80=AFPM Cheryl Cartwright wrote: > Hi Ali, > > She wants one of us to call her back and let her know how we will be > dealing with this and what measures we can take to ensure this doesn't > happen again. I think she was concerned that the WHRA paperwork on her en= d > would become messy if an additional $652 was debited. She also needs a ne= w > invoice with right amounts outlined WRHA $3006.70 > Carol and Jim $1489.30 > Is that possible? > > Thanks for addressing this so quickly and please let me know if you would > like to contact her or have me do it to update her. > > -C > > On Mon, Apr 10, 2023 at 1:32=E2=80=AFPM Ali Malik = wrote: > >> Hey Cheryl, >> >> I discussed this with Tim, we are working on it right now. We will most >> likely etransfer her the difference and charge the Sfmc amount. I am >> waiting for her reply to send me an email address. >> >> thank you, >> >> On Mon, Apr 10, 2023 at 12:29=E2=80=AFPM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Hi Ali, >>> >>> There was a mistake with the Henderson's billing from March 17 - 31. Sh= e >>> is really upset and while she said she loves Brian and Dennis, she woul= d >>> not recommend our services right now because of billing issues. She sai= d if >>> this happens again she will be canceling any and all access to her acco= unts >>> and will only e-transfer. Carol said that you and her have had a system >>> that has been working well and she's not sure why this happened. >>> >>> She gave instructions that she would like done immediately and ONLY is >>> this fashion to avoid any more mistakes. >>> WRHA needs to be credited back $2354.00 >>> Carol and Jim need to be credited back $2142.00 >>> >>> THEN >>> WRHA needs to be debited $3006.70 >>> Carol and Jim need to be debited $1489.30 >>> >>> Can you handle it this way? >>> >>> Cheryl >>> >> >> >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> --=20 *Ali Malik* Manager - Financial Operations --000000000000cb240205f8fe135a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Im on=C2=A0phone with her. thanks = = On Mon, Apr 10, 2023 at 12:40=E2=80=AFPM Cheryl Cartwright < ccartwright@thekey.com > wrote: Hi Ali= , She wants one of us to call her back and let her k= now how we will be dealing with this and what measures we can take to ensur= e this doesn't happen again. I think she was concerned that the WHRA=C2= =A0paperwork on her end would become messy if an additional $652 was debite= d. She also needs a new invoice with right amounts outlined WRHA $3006.70 Carol and Jim $1489.30=C2=A0 Is that possible? Thanks for addressing this so quickly and please let me kno= w if you would like to contact her or have me do it to update her. -C On Mon, Apr 10, 2023 at 1:32=E2=80=AFPM Ali Malik = < ali.malik@