--000000000000f97ff605eaee96a4 Content-Type: multipart/alternative; boundary="000000000000f97ff305eaee96a3" --000000000000f97ff305eaee96a3 Content-Type: text/plain; charset="UTF-8" Hi Alexa, Thanks for clarifying that. It may be best for us to connect on a call to determine exactly how we can best help you as I am still a bit unclear on the request. Unfortunately I am fairly booked tomorrow but most of my Monday is open. Let me know what works for you, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [image: Twitter button] [image: Facebook button] [image: Email list button] On Thu, Oct 13, 2022 at 1:02 PM Alexa Graziani wrote: > Hi Scott, > > Perhaps we should get on a call to discuss this. > > Callrail is masking as intended. Our goal is to show a tracking number on > the site that routes to the number we've hardcoded on the website. This is > the desired state not an error. > > The issue with Oakville was that the hardcoded number needed to be updated > so that Callrail could read and swap that number accordingly and route it. > > This facilitates our call attribution (ie did someone call from paid, > organic, social, etc). > > Our web dev team has confirmed that everything is working as intended. > > Sincerely, > > On Thu, Oct 13, 2022 at 9:37 AM Scott Charles scott.charles@u7solutions.com> wrote: > >> Hi everyone, >> >> This is a similar issue we faced on the other sites. We can adjust the >> number but there is a feature on callrail that is automatically adjusting >> the displayed phone number. I'll provide some of the information from a >> previous thread about this issue: >> >> "The issue is that in the plugin it has a feature to automatically change >> phone numbers to (778 732 5087) - note this was for the Vancouver site. >> Anytime a phone number is input into wordpress it gets changed. This is >> why our developer put a space between the first 2 numbers for now as that's >> the only way to prevent the phone number from automatically switching. This >> does not apply here. >> You can see for example the phone number was input correctly in the >> backend but changed on the website via the plugin." >> >> So essentially the display phone number for Oakville needs to be adjusted >> in CallRail. I believe Phil mentioned he recently updated this already. We >> can make sure the information is correct in WordPress if someone is able to >> provide us with the login information. >> >> Thanks, >> [image: Scott Charles, Web Manager] >> >> >> Scott Charles, Web Manager >> U7 SOLUTIONS | Make the web work for you >> 78 George Street, Suite 204, Ottawa, ON K1N 5W1 >> Direct: 613-804-7894 Telephone: 1-888-236-1467 >> https://www.u7solutions.com >> >> [image: LinkedIn button] [image: >> Twitter button] [image: Facebook >> button] [image: Email list but