--0000000000000949d705eaed78cc Content-Type: multipart/alternative; boundary="0000000000000949d605eaed78cb" --0000000000000949d605eaed78cb Content-Type: text/plain; charset="UTF-8" Hi Scott, Perhaps we should get on a call to discuss this. Callrail is masking as intended. Our goal is to show a tracking number on the site that routes to the number we've hardcoded on the website. This is the desired state not an error. The issue with Oakville was that the hardcoded number needed to be updated so that Callrail could read and swap that number accordingly and route it. This facilitates our call attribution (ie did someone call from paid, organic, social, etc). Our web dev team has confirmed that everything is working as intended. Sincerely, On Thu, Oct 13, 2022 at 9:37 AM Scott Charles wrote: > Hi everyone, > > This is a similar issue we faced on the other sites. We can adjust the > number but there is a feature on callrail that is automatically adjusting > the displayed phone number. I'll provide some of the information from a > previous thread about this issue: > > "The issue is that in the plugin it has a feature to automatically change > phone numbers to (778 732 5087) - note this was for the Vancouver site. > Anytime a phone number is input into wordpress it gets changed. This is > why our developer put a space between the first 2 numbers for now as that's > the only way to prevent the phone number from automatically switching. This > does not apply here. > You can see for example the phone number was input correctly in the > backend but changed on the website via the plugin." > > So essentially the display phone number for Oakville needs to be adjusted > in CallRail. I believe Phil mentioned he recently updated this already. We > can make sure the information is correct in WordPress if someone is able to > provide us with the login information. > > Thanks, > [image: Scott Charles, Web Manager] > > > Scott Charles, Web Manager > U7 SOLUTIONS | Make the web work for you > 78 George Street, Suite 204, Ottawa, ON K1N 5W1 > Direct: 613-804-7894 Telephone: 1-888-236-1467 > https://www.u7solutions.com > > [image: LinkedIn button] [image: > Twitter button] [image: Facebook button] > [image: Email list button] > > > > On Thu, Oct 13, 2022 at 9:34 AM Timothy Thomas wrote: > >> Got it, thanks for clarifying Phil. I'll follow that process >> moving forward. >> >> Best >> Tim >> >> On Wed, Oct 12, 2022 at 8:05 PM Phil Chanda >> wrote: >> >>> Also, forgot to mention that I put in a fresh desk ticket to have the >>> Oakville site updated for the phone # and callrail. >>> >>> Tim, for all dev requests, please submit a ticket to >>> https://hca.freshdesk.com/ For the last few tech asks, I've been >>> creating them, but we'd like to request that you submit a ticket so we can >>> manage our Web Dev queue. >>> >>> Thanks, >>> Phil >>> >>> On Wed, Oct 12, 2022 at 7:30 PM Phil Chanda >>> wrote: >>> >>>> Hi all, >>>> Oakville is routing to 905-337-1200 in Callrail. Se