Hi Tim,
I think this is a good next step, thank you for sharing!
Please let me know how it goes and if I can support in any way
thanks,
Kathryn
On Wed, Jun 25, 2025 at 9:15 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Kathryn,
>
> I sent Chuck the following email after our last conversation. I'm working
> closely with him to ensure he's embedded in the day to day. We'll see how
> he responds.
>
> As a General Manager, your leadership visibility and engagement are
> essential—not just for strategic alignment, but to foster confidence,
> continuity, and ownership among your team. When gaps in communication or
> presence emerge, even if unintended, it can create room for others to make
> decisions or fill in the blanks on your behalf.
>
> To help us assess and strengthen your leadership rhythm, I’d like you to
> come to our next meeting with the following:
>
>
> 1.
>
> *A snapshot of your weekly routine and physical presence.*
>
> -
>
> How many days are you on-site or in the field with caregivers or
> clients?
> -
>
> How are you showing up for your team—both formally and informally?
>
> 2.
>
> *A summary of how you stay close to operations.*
>
> -
>
> What touchpoints do you have with your CSM, CGM, recruiter, and
> schedulers each week?
> -
>
> How are you tracking changes in care plans, caregiver feedback, and
> service delivery quality?
>
> 3.
>
> *Your current one-on-one agenda and cadence.*
>
> -
>
> Please provide a sample of your 1:1 structure and how frequently
> you’re conducting these with each functional lead.
> -
>
> Let’s ensure these meetings are both strategic and developmental,
> with time carved out for coaching and accountability.
>
>
>
> On Tue, Jun 24, 2025 at 10:57 AM Kathryn Nester <knester@thekey.com>
> wrote:
>
>> Good morning Tim,
>>
>> I know you don't visit Calgary until July but I wanted to check in to see
>> how your conversation with Chuck went regarding your concerns in his
>> engagement / performance.
>>
>> thanks,
>> Kathryn
>>
>> --
>>
>>
>>
>>
>> *Kathryn Nester*
>>
>> HR Generalist | TheKey
>>
>> Mobile: 647.932.5787
>>
>>
>> <http://www.thekey.com>
>>
>>
>> I am in the Eastern Time Zone and am sending this email at a time that
>> suits my work schedule; please do not feel obligated to reply outside of
>> your working hours.
>>
>>
>>
>>
>>
>>
--
*Kathryn Nester*
HR Generalist | TheKey
Mobile: 647.932.5787
<http://www.thekey.com>
I am in the Eastern Time Zone and am sending this email at a time that
suits my work schedule; please do not feel obligated to reply outside of
your working hours.