--00000000000023d12e06180e5df8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Alexa, we have reached out to the vendor as it appears that we may only have access to the last 7 days. I will let you know if we are able to fulfill your request. On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda = wrote: > We will put this into the queue and provide Marketing with a zip file by > the end of week on what is feasible. > > On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani > wrote: > >> It's the Montreal English site. >> >> Thank you, >> >> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> Approved >>> >>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>> wrote: >>> >>>> Alexa, is the uptick that you are observing to the Montreal English >>>> site or the Montreal French site? >>>> >>>> Steve/Terrence, we are unable to zero in by channel on the server >>>> logs. If Legal approves this Marketing request, then we will need to >>>> provide *all* IP addresses to whichever Montreal site that Alexa is >>>> requesting regardless of whether they clicked on an ad for the last tw= o >>>> months. >>>> >>>> Thanks, >>>> Phil >>>> >>>> On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani >>>> wrote: >>>> >>>>> Hi Steve, >>>>> >>>>> I have a specific action item for discussion on our call tomorrow >>>>> regarding this Google Ads concern. Google Support has requested weblo= gs of >>>>> IP addresses to investigate our claims further. I'd like to obtain le= gal >>>>> approval for IT to pull these logs from March 1st - April 30th (the m= onths >>>>> we're asking Google Support to investigate). >>>>> >>>>> The business purpose is to launch an investigation of invalid >>>>> interaction activity per Google's support article >>>>> , whic= h >>>>> says "There are many common reasons for increased traffic that don't >>>>> involve invalid interactions. However, if you suspect that your accou= nt is >>>>> indeed affected by invalid interaction activity, we'll investigate yo= ur >>>>> account." Ideally, we will get "credited for any invalid interaction = that >>>>> escaped our automated detection in the past 2 months" since Google st= ates >>>>> this is possible in their support article as well. >>>>> >>>>> Sincerely, >>>>> >>>>> On Wed, May 1, 2024 at 3:36=E2=80=AFPM Alexa Graziani >>>>> wrote: >>>>> >>>>>> Hi Steve and Tim, >>>>>> >>>>>> Heads up I'm adding Reyna, who we're working with for PPC efforts, t= o >>>>>> the call as well. >>>>>> >>>>>> The context is that we seem to be getting a lot of traffic from >>>>>> masked IP addresses that all submit forms or make calls saying they = are >>>>>> looking for work and heard about us on Facebook (even though they ca= me >>>>>> through the paid ads). Because they have masked IP addresses, our cu= rrent >>>>>> targeting/exclusion settings are not excluding them. >>>>>> >>>>>> I just spoke to my Google rep and she recommends putting in a suppor= t >>>>>> ticket to