--00000000000095bcb205ec9584bb Content-Type: text/plain; charset="UTF-8" DCMetro NE is on track. On Thu, Nov 3, 2022 at 12:36 AM Benjamin Lewis wrote: > Hi all, > > Thank you to everyone for all of the help with responding to the various > inquiries I have received back from clients after emails and letters were > distributed (and for the help with the ones I'm sure I didn't hear about). > > We are approaching the implementation date of the rates, so I want to > ensure all teams are on track to get rates updated in Clearcare and to > provide an adjustment to effective dates that was made to a small portion > of letters. > > In the tracking spreadsheet here: > https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 > > I have updated *column A* with a column for you and your teams to > indicate clients where exceptions were made to retain the client after > letters and emails went out. Please mark those clients with a 'x'. > > *Column B *has been updated with the *effective date communicated to the > clients*. There are a few cases *where there was no email to send the > letter to or emails that kicked back as undeliverable the effective date of > those cases were changed to 11/21 to allow for proper mailing time per our > legal team. *I have called out those clients specifically with an updated > effective date in column B, or you can reference who they are in this > folder: > https://drive.google.com/drive/folders/1XabDMOXw2yYYocEHxLrSUyT6M90lH1R2?usp=sharing > > I am updating the other folder of PDFs to remove this population to avoid > confusion, but please don't hesitate to reach out if you want to confirm > any of the rates/effective dates/etc. > > As I mentioned in our meetings, I do encourage you to continue to > communicate these rate changes to any important clients in the population. > While I can confirm all communication has gone out, you never know if > emails go to spam or letters are accidentally tossed for some individuals. > > Again, please reach out with any questions/issues and thank you for all of > your collaboration on this. > > > -- > Ben Lewis > Director, Analytics and Reporting > benjamin.lewis@TheKey.com > (858) 945-4975 > TheKey.com > [image: TheKey] > -- Tricia Strite Regional Staffing Team Manager The Key of MD/DC/VA Office: 301-228-2200 Direct: 301-514-1345 Fax: 301-654-1387 TheKey.com [image: TheKey] --00000000000095bcb205ec9584bb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable DCMetro NE is on track. On Thu, Nov 3, 2022 at 12:36 AM Ben= jamin Lewis < benjamin.lewis= @thekey.com > wrote: Hi all, Thank you to everyon= e for=C2=A0all of the help with responding to the various inquiries I have = received back from clients after emails and letters were distributed (and f= or the help with the ones I'm sure I didn't hear about). = We are approaching the implementation=C2=A0date of the rates= , so I want to ensure all teams