--0000000000006e42a50614a49eb2 Content-Type: multipart/alternative; boundary="0000000000006e42a40614a49eb1" --0000000000006e42a40614a49eb1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Brian and Chuck, The client Heather Mathewson is now behind on payments to the amount of $14,565.60. I believe all has been provided and payment has still not been received. Mark Mathewson has requested information from Marc Atkinson and it has been provided. How shall we proceed? We need to attain full payment or perhaps it's time to pause care ? Please let me know your thoughts. Thank you for your assistance. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Mar 18, 2024 at 2:22=E2=80=AFPM Mark Matthewson wrote: > John: > > FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy > of the all of the account activity going through Heather=E2=80=99s accoun= t > including both invoices and payments (i.e, the detail account receivable > detail transaction going through Heather=E2=80=99s A/R) so that I can det= ermine > what's gone wrong and how to fix the same at Heather's end. > I suggest that you connect with Marc to see where he's at. > On receipt of the information I hope to solve the problem. > > > Mark > > wrote: > >> Hello Mark, >> >> Checking back in to see if you have an update available on declined >> payments and also to see if you need anything else from my end, please l= et >> me know. >> >> Thank you again for your assistance in this matter. >> >> Best Regards, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Tue, Mar 12, 2024 at 11:26=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Mark and Heather, >>> >>> It was brought to my attention that charges have been declining for >>> Heather's invoices since 1.16.2024. The listed return reason for decli= nes >>> was insufficient funds. >>> >>> [image: image.png] >>> >>> I have attached these invoices for your review. >>> >>> * We did have a transition in our accounting department and this was >>> unfortunately overlooked until now. >>> >>> Please let me know if you require any additional information and my >>> direct number is shown below if you would like to discuss further. >>> >>> Thank you for your attention to this matter, and apologies for the dela= y >>> in notification. >>> >>> Best Regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> > > -- > Mark M. > --0000000000006e42a40614a49eb1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Brian and Chuck,=C2=A0 The c= lient Heather Mathewson is now behind on payments to the amount of $14,565.= 60.=C2=A0 I believe all has been provided and paym= ent has still not bee