Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

--0000000000005ca1ed0614a4e38e Content-Type: multipart/alternative; boundary="0000000000005ca1ec0614a4e38d" --0000000000005ca1ec0614a4e38d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Heather M informed me on Tues, that funds are being moved to the correct account and this should be resolved shortly. Lets give it another week? I can inform them that we will suspend care on X date if no payment is received. On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga wrote: > Hello Brian and Chuck, > > The client Heather Mathewson is now behind on payments to the amount of > $14,565.60. > > I believe all has been provided and payment has still not been received. > > Mark Mathewson has requested information from Marc Atkinson and it has > been provided. > > How shall we proceed? > > We need to attain full payment or perhaps it's time to pause care ? > > Please let me know your thoughts. > > Thank you for your assistance. > > > > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Mon, Mar 18, 2024 at 2:22=E2=80=AFPM Mark Matthewson > wrote: > >> John: >> >> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy >> of the all of the account activity going through Heather=E2=80=99s accou= nt >> including both invoices and payments (i.e, the detail account receivable >> detail transaction going through Heather=E2=80=99s A/R) so that I can de= termine >> what's gone wrong and how to fix the same at Heather's end. >> I suggest that you connect with Marc to see where he's at. >> On receipt of the information I hope to solve the problem. >> >> >> Mark >> >> wrote: >> >>> Hello Mark, >>> >>> Checking back in to see if you have an update available on declined >>> payments and also to see if you need anything else from my end, please = let >>> me know. >>> >>> Thank you again for your assistance in this matter. >>> >>> Best Regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Tue, Mar 12, 2024 at 11:26=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Mark and Heather, >>>> >>>> It was brought to my attention that charges have been declining for >>>> Heather's invoices since 1.16.2024. The listed return reason for decl= ines >>>> was insufficient funds. >>>> >>>> [image: image.png] >>>> >>>> I have attached these invoices for your review. >>>> >>>> * We did have a transition in our accounting department and this was >>>> unfortunately overlooked until now. >>>> >>>> Please let me know if you require any additional information and my >>>> direct number is shown below if you would like to discuss further. >>>> >>>> Thank you for your attention to this matter, and apologies for the >>>> delay in notification. >>>> >>>> Best Regards, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.j