--0000000000007a8d3c05eb6be2d2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I am glad that we could turn this around for them and found an amazing for for Jack, he certainly deserves this. On Wed, Oct 19, 2022 at 5:47 PM Keri Thrush wrote: > Of course! Great work again!!!!! > > On Wed, Oct 19, 2022 at 4:43 PM Cheryl Cartwright > wrote: > >> Thank you Keri! And congratulations to the Calgary team on this! >> >> Well done everyone. >> >> On Wed., Oct. 19, 2022, 8:25 p.m. Keri Thrush, >> wrote: >> >>> Hello, all! >>> >>> I just had the pleasure to speak with Reena and the details of our call >>> are below. Please let me know if you have any questions and/or feedback= . >>> >>> To start, I want to highlight that she appreciates and respects everyon= e >>> that is involved and feels that you all are trying your best. GREAT WOR= K >>> TEAM!! >>> >>> - Staffing Consistency/Caregiver Matching/ Caregiver Training >>> - Louie! >>> - They are so happy with Louie, Jack looks forward to him >>> coming each shift >>> - He is kind, gentle, upbeat, proactive, and makes a huge >>> effort to engage in conversations with Jack >>> - question brought up by Reena - how do we ensure we keep >>> Louie? >>> - Fill in Caregivers >>> - She mentioned having a back up(s) list for Louie when there >>> are needs would be helpful to ensure >>> - ease of transition for dad (mentioned he does get anxious >>> with new people and is coming with age) >>> - less lift on her when orienting the caregivers with care >>> plan - she also mentioned she understands that this is diff= icult for staff >>> to execute and is more than happy to help but at times can = get tiring >>> - Family away for 3 months after christmas >>> - she mentioned that after christmas her and her brother will be >>> away with limited access >>> - having comfort in the areas above would provide peace of mind >>> and security for all >>> >>> Again, amazing work all! Reena spoke so highly of you. Please let me >>> know if you have any questions and/or feedback. >>> >>> I committed to reaching out to Reena in a month to check in. I will mak= e >>> sure to follow up with you prior to. >>> >>> Thank you, >>> >>> >>> >>> >>> On Tue, Oct 11, 2022 at 3:39 PM Keri Thrush wrote: >>> >>>> Thank you so much for the information and also your hard work on this, >>>> greatly appreciated! >>>> >>>> Ron did respond to our initial email and wanted to pass along that he >>>> requested that any communication on his father's care be done with his >>>> sister, Reena. He included her in the email and I followed up with her= to >>>> see if there is a time that works best. >>>> >>>> Due to the request, I wanted to leave this up to you in regard to any >>>> next steps that may be needed in updating the POC information in Clear= Care. >>>> >>>> Thank you again and we will ensure to keep you updated on our efforts. >>>> >>>> On Mon, Oct 10, 2022 at 1:31 PM Cheryl Cartwright >>> ccartwright@thekey.co