--0000000000008c7e9c05eb6bd344 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Of course! Great work again!!!!! On Wed, Oct 19, 2022 at 4:43 PM Cheryl Cartwright wrote: > Thank you Keri! And congratulations to the Calgary team on this! > > Well done everyone. > > On Wed., Oct. 19, 2022, 8:25 p.m. Keri Thrush, wrote= : > >> Hello, all! >> >> I just had the pleasure to speak with Reena and the details of our call >> are below. Please let me know if you have any questions and/or feedback. >> >> To start, I want to highlight that she appreciates and respects everyone >> that is involved and feels that you all are trying your best. GREAT WORK >> TEAM!! >> >> - Staffing Consistency/Caregiver Matching/ Caregiver Training >> - Louie! >> - They are so happy with Louie, Jack looks forward to him >> coming each shift >> - He is kind, gentle, upbeat, proactive, and makes a huge >> effort to engage in conversations with Jack >> - question brought up by Reena - how do we ensure we keep >> Louie? >> - Fill in Caregivers >> - She mentioned having a back up(s) list for Louie when there >> are needs would be helpful to ensure >> - ease of transition for dad (mentioned he does get anxious >> with new people and is coming with age) >> - less lift on her when orienting the caregivers with care >> plan - she also mentioned she understands that this is diffi= cult for staff >> to execute and is more than happy to help but at times can g= et tiring >> - Family away for 3 months after christmas >> - she mentioned that after christmas her and her brother will be >> away with limited access >> - having comfort in the areas above would provide peace of mind >> and security for all >> >> Again, amazing work all! Reena spoke so highly of you. Please let me kno= w >> if you have any questions and/or feedback. >> >> I committed to reaching out to Reena in a month to check in. I will make >> sure to follow up with you prior to. >> >> Thank you, >> >> >> >> >> On Tue, Oct 11, 2022 at 3:39 PM Keri Thrush wrote: >> >>> Thank you so much for the information and also your hard work on this, >>> greatly appreciated! >>> >>> Ron did respond to our initial email and wanted to pass along that he >>> requested that any communication on his father's care be done with his >>> sister, Reena. He included her in the email and I followed up with her = to >>> see if there is a time that works best. >>> >>> Due to the request, I wanted to leave this up to you in regard to any >>> next steps that may be needed in updating the POC information in ClearC= are. >>> >>> Thank you again and we will ensure to keep you updated on our efforts. >>> >>> On Mon, Oct 10, 2022 at 1:31 PM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Keri, >>>> >>>> I wanted to share with you an email from Shawntel regarding this >>>> client. It may help offer some insight. Her remarks below: >>>> >>>> "This poor client had luna then jamie as a care manager and Jamie >>>> p