--000000000000c1873505f836bc73 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looked like someone had deleted out the headers, or sorted incorrectly. I just updated the file to have those headers. For cancellations, if the client is going to be deactivated in Clearcare, we can use that from a reporting perspective to indicate clients who cancelled. But if you want to call out those that specifically cancelled as a result of the pricing increase, I have added that in there. On Fri, Mar 31, 2023 at 11:46=E2=80=AFAM Audra Williams = wrote: > I am adding in the RD's so that they know when this is completed. > > Best, > > On Fri, Mar 31, 2023 at 11:35=E2=80=AFAM Audra Williams wrote: > >> Hi Ben! >> >> Can we please add 3 columns to this >> spreadsheet >> you created so that the teams can place the reasoning behind the excepti= ons >> for Paul and Angie to have visibility. >> >> - Cancellations >> - Comments (exceptions) >> - Final Exception Rate >> >> Best, >> >> -- >> Audra Williams >> Director, Divisional Operations >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> > > > -- > Audra Williams > Director, Divisional Operations > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > --000000000000c1873505f836bc73 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looked like someone had deleted out the headers, or sor= ted incorrectly. I just updated the file to have those headers. For cancellations, if the client is going to be deactivated in Clea= rcare, we can use that from a reporting perspective to indicate clients who= cancelled. But if you want to call out those that specifically cancelled a= s a result of the pricing increase, I have added that in there. = On Fri= , Mar 31, 2023 at 11:46=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: I am adding in the RD's so = that they know when this is completed. Best, On Fri, Mar 31, 20= 23 at 11:35=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: Hi Ben! = = Can we please add 3 columns to=C2=A0 this =C2=A0spreadsheet you created so that the te= ams can place the reasoning=C2=A0behind the exceptions for Paul and Angie t= o have visibility. Cancellations Comments (exceptions) Final Exception Rate Best, -- Audra Williams = Director, Divisional Oper= ations <font style=3D= "font-family:Arial,Helv