--0000000000008e391a05f836ce27 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Ben! Yes we want to add those that have canceled as a direct link to the rate increases. Best, On Fri, Mar 31, 2023 at 11:54=E2=80=AFAM Benjamin Lewis wrote: > It looked like someone had deleted out the headers, or sorted incorrectly= . > I just updated the file to have those headers. > > For cancellations, if the client is going to be deactivated in Clearcare, > we can use that from a reporting perspective to indicate clients who > cancelled. But if you want to call out those that specifically cancelled = as > a result of the pricing increase, I have added that in there. > > On Fri, Mar 31, 2023 at 11:46=E2=80=AFAM Audra Williams wrote: > >> I am adding in the RD's so that they know when this is completed. >> >> Best, >> >> On Fri, Mar 31, 2023 at 11:35=E2=80=AFAM Audra Williams >> wrote: >> >>> Hi Ben! >>> >>> Can we please add 3 columns to this >>> spreadsheet >>> you created so that the teams can place the reasoning behind the except= ions >>> for Paul and Angie to have visibility. >>> >>> - Cancellations >>> - Comments (exceptions) >>> - Final Exception Rate >>> >>> Best, >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> *Please note my email has changed:* >>> audraw@TheKey.com >>> >>> (425) 757-7027 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Audra Williams >> Director, Divisional Operations >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> > --=20 Audra Williams Director, Divisional Operations *Please note my email has changed:* audraw@TheKey.com (425) 757-7027 TheKey.com [image: TheKey] --0000000000008e391a05f836ce27 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Ben! Yes we want to add those that have canceled a= s a direct link to the rate increases. Best, On Fri, Mar 31, 2023= at 11:54=E2=80=AFAM Benjamin Lewis < benjamin.lewis@thekey.com > wrote: It looked like someone = had deleted out the headers, or sorted incorrectly. I just updated the file= to have those headers. For cancellations, if the client= is going to be deactivated in Clearcare, we can use that from a reporting = perspective to indicate clients who cancelled. But if you want to call out = those that specifically cancelled as a result of the pricing increase, I ha= ve added that in there. On Fri, Mar 31, 2023 at 11:46=E2=80=AFAM Audr= a Williams < audra= w@thekey.com > wrote: I am adding in the RD's so that they know when t= his is completed. Best, On Fri, Mar 31, 2023 at 11:35=E2=80=AFA= M Audra Williams < audraw@thekey.com > wrote: <div class=3D"gmail_default" style=3D"fo= nt-family