RE: Anne Kober Care - Accounting Errors

This is a multipart message in MIME format. ------=_NextPart_000_03A0_01DA2F47.2EC3AC50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +Vashon =20 From: lisa.barker@thekey.com =20 Sent: Friday, December 15, 2023 11:09 AM To: 'Dennis Fancy' ; 'Vanja Bezdrob' = ; sspeirs@thekey.com; = vashon.palloo@thekey.com; laszlo.kovacs@thekey.com; 'Timothy Thomas' = Subject: FW: Anne Kober Care - Accounting Errors =20 Good Morning all, =20 Below is the request we received from Alice Knowlden which is Anne = Kober=E2=80=99s daughter. I have spent several hours researching this = account going batch by batch in Bambora. ClearCare starts with invoices = in March 2023. I have found the payments for the 1st 6 invoices. After = that I see payments in ClearCare, but I have no idea where they came = from, they pick up again in September 2023. I know that we are waiting = for one check that has been mailed to the lockbox and another has been = brought into the office, but I do not think it has been mailed yet. Due = to all these issues the clients have experienced, personnel changes and = system changes, etc. I propose that we accept the last check that has = been mailed as final payment, and we credit the remaining balance on the = account.=20 =20 I have attached the spreadsheet I put together which has highlighted = items that are showing paid in ClearCare based on the charge to account = 5079 on 11/3/2023. However, I remember Carolina stating she refunded = this amount as well which would mean they owe this amount. I just = don=E2=80=99t feel like we can prove all of this out in a way that is = not confusing and will cause more aggravation for the client. I think we = will have to acknowledge we can=E2=80=99t provide all information = requested due to system and personnel changes and offer to remove the = remaining balance on the account. I have attached what we do have.=20 =20 Assuming the check in the mail that we haven=E2=80=99t received is for = Inv 201411 $727.65 and Sharon has not mailed the 4th check that was = brought into the office I would suggest that we offer to the customer to = waive the remaining balance of $5,942.48 if they accept that this would = resolve the account in full and release us from any future claims.=20 =20 Thank you, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 From: Alice Knowlden >=20 Sent: Thursday, December 14, 2023 10:57 AM To: Dennis Fancy >; Vanja = Bezdrob >; = sspeirs@thekey.com ; = vashon.palloo@thekey.com ; = lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com =20 Cc: Joe Step-Father >; = Sarah Knowlden > Subject: Anne Kober Care - Accounting Errors =20 Good morning all, =20 My name is Alice Knowlden, I am Anne Kober's daughter, and Joe Sayer's = step daughter. I was the one who initially researched home care for our = mum and spoke with Dennis Fancy regarding same. I was very impressed = with Dennis Fancy and he assured us that mum would get ex