--000000000000dec4a6060c90327c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Lisa ( and Vashon) for the work you have done to understand what has happened and for being so generous to have The Key take on the amount owing. I realize this has been difficult for both of you trying to investigate the entries but we really appreciate it being resolved and that first and foremost taking accountability for our part in the issues, it speaks loudly to the core principles of our company and I am grateful. I have sent the last cheque to the Station A address in Ontario so will leave it with you to navigate the process on that. Again My thanks Sharon Sharon, Speirs Canadian Staffing Manager 778 279 3634 TheKey.ca [image: TheKey] On Fri, Dec 15, 2023 at 9:09=E2=80=AFAM wrote: > +Vashon > > > > *From:* lisa.barker@thekey.com > *Sent:* Friday, December 15, 2023 11:09 AM > *To:* 'Dennis Fancy' ; 'Vanja Bezdrob' vanja.bezdrob@thekey.com>; sspeirs@thekey.com; vashon.palloo@thekey.com; > laszlo.kovacs@thekey.com; 'Timothy Thomas' > *Subject:* FW: Anne Kober Care - Accounting Errors > > > > Good Morning all, > > > > Below is the request we received from Alice Knowlden which is Anne Kober= =E2=80=99s > daughter. I have spent several hours researching this account going batch > by batch in Bambora. ClearCare starts with invoices in March 2023. I have > found the payments for the 1st 6 invoices. After that I see payments in > ClearCare, but I have no idea where they came from, they pick up again in > September 2023. I know that we are waiting for one check that has been > mailed to the lockbox and another has been brought into the office, but I > do not think it has been mailed yet. Due to all these issues the clients > have experienced, personnel changes and system changes, etc. I propose th= at > we accept the last check that has been mailed as final payment, and we > credit the remaining balance on the account. > > > > I have attached the spreadsheet I put together which has highlighted item= s > that are showing paid in ClearCare based on the charge to account 5079 on > 11/3/2023. However, I remember Carolina stating she refunded this amount = as > well which would mean they owe this amount. I just don=E2=80=99t feel lik= e we can > prove all of this out in a way that is not confusing and will cause more > aggravation for the client. I think we will have to acknowledge we can=E2= =80=99t > provide all information requested due to system and personnel changes and > offer to remove the remaining balance on the account. I have attached wha= t > we do have. > > > > Assuming the check in the mail that we haven=E2=80=99t received is for In= v 201411 > $727.65 and Sharon has not mailed the 4th check that was brought into the > office I would suggest that we offer to the customer to waive the remaini= ng > balance of $5,942.48 if they accept that this would resolve the account i= n > full and release us from any future cla