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Re: Detractor Alert: Joyce Thompson | 1000000000042869

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Winnipeg West <clientservice@thekey.com>, Winnipeg West <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Fri, 28 Oct 2022 16:14:09 -0700
Folder
INBOX
--000000000000e4791405ec206ae0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing along the detractor below to initiate pre-planning :). I hope everyone has a great weekend! On Thu, Oct 27, 2022 at 4:11 PM Medallia wrote: > Client Name: Joyce Thompson > > CC ID: 1000000000042869 > > Primary Contact: Sandra Pratt > > PC Contact Info: sancam10@shaw.ca / +2048074591 > > Survey Delivery: Email > > > Division: Canada Business Unit: Winnipeg Tenure: Less Than 4 Weeks Actual > Customer Segment: Cheetah Stated Customer Segment: Cheetah Survey: SOC > Survey 2 Main Score: 4 Comments: The first HCA=E2=80=99s that came over w= ere mostly > not well trained. There was one that was trained. The office people were > very approachable and when my aunt gets out of hospital we will be trying > other options. Please click here to see the full survey response and lear= n > more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=3D156264 > --000000000000e4791405ec206ae0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing along the detractor= below to initiate pre-planning :). I hope everyon= e has a great weekend! On Thu, Oct 27, 2022 at 4:11 PM Medallia &lt;= noreply@app.medallia.com &gt= ; wrote: Clie= nt Name: Joyce Thompson CC ID: 1000000000042869 Primary Contact= : Sandra Pratt PC Contact Info: sancam10@shaw.ca / +2048074591 Survey Delivery= : Email Division: Canada Business Unit: Winnipeg Tenure:= Less Than 4 Weeks Actual Customer Segment: Cheetah Stated Customer Segment= : Cheetah Survey: SOC Survey 2 Main Score: 4 Comments: The first HCA=E2= =80=99s that came over were mostly not well trained. There was one that was= trained. The office people were very approachable and when my aunt gets out of hospi= tal we will be trying other options. Please click here to see the full sur= vey response and learn more about the client: https://hca.= medallia.com/hca/respInvForm.do?surveyid=3D156264 --000000000000e4791405ec206ae0--

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