--00000000000018bbab060f02896e Content-Type: multipart/alternative; boundary="00000000000018bbaa060f02896d" --00000000000018bbaa060f02896d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have a monthly Rogers bill of about $1200 that hits my card every month without fail. Is that RBC Visa Infinite card mine presumably? I feel that between these two accounts we are paying way too much for the amount of people we have working in Ontario. Can you send me an invoice (detailed of the numbers associated with that account) to me so I can look at it. I did this about a year ago but I would like to take one last look if that's okay? Lastly, we had to reassign a phone to a new staff member and that line was recently cancelled. Can you please reinstate 437-216-2865 Thank you in advance, Cheryl CHeryl On Sun, Jan 14, 2024 at 12:16=E2=80=AFPM Hesham Al-Esaei wrote: > Hi all, > > I checked and it seems we didn't have Roger invoices from prior periods > posted. And these seem to be catch up charges from prior months. > @Cheryl Cartwright and @John Andrew Hawkins > do you know if we had a billing issue with them > that could have caused this issue? > > @John Andrew Hawkins Below is the breakdown of > these charges, I was able to match the October invoice in yellow for > 1,312.96, since you have access to these invoices, would you be able to > match the below individual amounts to specific invoices to confirm the > invoice period? Thank you for your help. > > > [image: image.png] > > Best, > Hesham > > > > > On Tue, Jan 2, 2024 at 7:25=E2=80=AFAM Cheryl Cartwright > wrote: > >> The bill for November looks normal here so why did it say $7000+? >> >> Is this an account associated with Toronto for sure? >> >> Cheryl >> >> On Tue, Jan 2, 2024 at 10:07=E2=80=AFAM John Andrew Hawkins >> wrote: >> >>> We do have an account that ends in 5868. I've attached the bills for th= e >>> last three months. >>> >>> On Fri, Dec 29, 2023 at 3:29=E2=80=AFPM Gabriel La wrot= e: >>> >>>> The one in the screenshot ending in 3771 >>>> >>>> [image: image.png] >>>> >>>> On Fri, Dec 29, 2023 at 3:27=E2=80=AFPM John Andrew Hawkins >>> jhawkins@thekey.com> wrote: >>>> >>>>> For which account? We have four. >>>>> >>>>> On Fri, Dec 29, 2023 at 2:57=E2=80=AFPM Gabriel La wr= ote: >>>>> >>>>>> +John Andrew Hawkins - Can you check the >>>>>> account and confirm what happened in november? >>>>>> >>>>>> On Fri, Dec 29, 2023 at 2:51=E2=80=AFPM Hesham Al-Esaei >>>>> hesham.alesaei@thekey.com> wrote: >>>>>> >>>>>>> Hi Gabe, >>>>>>> >>>>>>> Can you please provide information on why Rogers invoice for the >>>>>>> month of November is much higher? >>>>>>> We need to understand the nature of the expense and why it is highe= r >>>>>>> than usual. >>>>>>> >>>>>>> Thank you >>>>>>> Hesham >>>>>>> >>>>>>> >>>>>>> On Thu, Dec 28, 2023 at 10:26=E2=80=AFAM Cheryl Cartwright >>>>>> ccartwright@thekey.com> wrote: >>>>>>> >>>>>>>> I have cc'd Gabe here who should be able to h