--000000000000481ee10602064c09 Content-Type: multipart/alternative; boundary="000000000000481ede0602064c08" --000000000000481ede0602064c08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, This client tagged as Park Avenue Manor payor that is why I didn't ask for the agreement. Regards, Sam Naffaa, CMA 905.337.1288 *Please note my email has changed:* hcao.accounting@TheKey.com TheKey.com [image: TheKey] On Thu, Aug 3, 2023 at 11:14=E2=80=AFAM Ali Malik wr= ote: > Hey guys, > > Im adding Sam to this email, he might have more insight in regards to thi= s > case for billing from Jan-March as Sumira took it over in April. > > @Sam Naffaa Was there any communication made > with the facility or anything at all regarding this case? They started > services in Jan. There is no contract on file and the facility is refusin= g > to pay and the client wants to see documentation before they proceed to > even talk about settlement. > > thank you > > > > On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Gerard, >> >> We do not have a signed consent agreement for this client. The operation= s >> team was told at the time by our HCL that the facility where the client >> resides would be paying for the services and subsequently billing the >> client. In April the facility told us that they would not be handling >> payment and to send the invoices to the POA Lisa. Unfortunately at that >> time we did not request that a contract be signed and services continued= on >> until May. >> >> We were only informed of the large outstanding balance due in May as I >> assume the billing department thought it was an institutional payer with= a >> longer lead time. >> >> >> On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wrot= e: >> >>> Good morning, >>> >>> >>> >>> Please see the response I received from Lisa Quesnelle regarding Helen >>> St. Pierre. Please forward me any and all paperwork as it does not appe= ar >>> that they will negotiate without seeing this. >>> >>> >>> >>> Gerard >>> >>> >>> >>> *From:* Lisa Quesnelle >>> *Sent:* Wednesday, August 2, 2023 2:09 PM >>> *To:* gerard.draetta@thekey.com >>> *Subject:* Re: Helen St. Pierre >>> >>> >>> >>> Good Afternoon Gerard, >>> >>> >>> >>> I appreciate receiving your email and your desire to settle this issue >>> amicably, as I am inclined to do the same. >>> >>> >>> >>> However, as previously requested, prior to engaging in any further >>> discussion, I require a copy of the contract that was executed prior to >>> your company providing services. As I previously advised Ali, Ms. St. >>> Pierre's financial advisor has requested a copy of the signed contract >>> before he will consider releasing funds. >>> >>> >>> >>> To be clear, I am unable to negotiate terms that have not been >>> previously agreed upon, nor can I understand the source of your purport= ed >>> $96,000 claim without the contract. >>> >>> >>> >>> Once I am in receipt of the contract, I will be in a bett