--000000000000d648220625a25940 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Absolutely should be technically feasible. Can you work with Mark/Audra to make sure the final setup is determined prior to 11/11 so Mark can make the new routing correctly based on the new requirements? Adding +Gabriel La and +Audra Williams for visibility. Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas wro= te: > Hi Gabrielle, > > Since our move to the answering service was pushed back from 11/4 to > 11/11, can we make a change to how the call center routes our after hours > calls in the midwest for next week? > > We're breaking the midwest into two markets. > > 1. Chicago - calls routed to their on-call line > 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - calls > routed to their on-call line. > > Thanks > Tim > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000d648220625a25940 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Absolutely should be technically feasible.=C2=A0 Can you w= ork with Mark/Audra to make sure the final setup is determined prior to 11/= 11 so Mark can make the new routing correctly based on the new requirements= ? Adding=C2=A0 +Gabriel La = =C2=A0 and=C2=A0 +Audra Williams =C2=A0 for vi= sibility. Thanks! GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 TheKey.com On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM = Timothy Thomas < tt@thekey.com</