--00000000000052d1120625a26c88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No call center forwarding changes should be needed for Chicago from an 8x8 perspective as that=E2=80=99s already established. Will we be using one of the non-Chicago office numbers to forward ALL non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call center= DID be created? If we will use one of the existing non-Chicago call center DIDs, which one should we use? On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe = wrote: > Absolutely should be technically feasible. Can you work with Mark/Audra > to make sure the final setup is determined prior to 11/11 so Mark can mak= e > the new routing correctly based on the new requirements? > > Adding +Gabriel La and +Audra Williams > for visibility. > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas w= rote: > >> Hi Gabrielle, >> >> Since our move to the answering service was pushed back from 11/4 to >> 11/11, can we make a change to how the call center routes our after hour= s >> calls in the midwest for next week? >> >> We're breaking the midwest into two markets. >> >> 1. Chicago - calls routed to their on-call line >> 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - calls >> routed to their on-call line. >> >> Thanks >> Tim >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --00000000000052d1120625a26c88 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No call center forwarding changes should be needed for Ch= icago from an 8x8 perspective as that=E2=80=99s already established.=C2=A0 Will we be using one of = the non-Chicago office numbers to forward ALL non-Chicago offices to or wil= l a new =E2=80=9Ccombined=E2=80=9D call center DID be created?=C2=A0 If we = will use one of the existing non-Chicago call center DIDs, which one should= we use? On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe < gwolfe@thekey.com > wrote: Absolutely should be tech= nically feasible.=C2=A0 Can you work with Mark/Audra to make sure the final= setup is determined prior to 11/11 so Mark can make the new routing correc= tly based on the new requirements? Adding=C2=A0 +Gabriel La =C2=A0 and=C2=A0 +Audra Williams =C2=A0 f= or visibility. Thanks! GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com