--00000000000024b42d0603ff92f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome thank you Kimberly On Mon, Aug 28, 2023 at 2:06=E2=80=AFPM Kimberly Guerci wrote: > Portal access has been shut down I believe since TK chose not to maintain > access. I have reached out to Viv and waiting to hear back as to what can > be done. > > On Mon, Aug 28, 2023 at 2:03 PM Ali Malik wrote: > >> Hi Kimberly, >> >> I no longer can get into the Mavencare portal to get the statement for >> this client. Since last week their website has been down, I cannot acces= s >> the login page. Elizabeth mentioned that she would be contacting MC to >> escalate this issue. >> >> @Elizabeth Clark >> >> thank you, >> >> On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM Kimberly Guerci >> wrote: >> >>> >>> Hi Ali...not sure if this is something you can assist with. It came to >>> the MC Customer Care email group. >>> >>> ---------- Forwarded message --------- >>> From: elisabeth thomas >>> Date: Mon, Aug 28, 2023 at 12:22=E2=80=AFPM >>> Subject: Ian James Strachan >>> To: >>> >>> >>> Good Afternoon, >>> >>> I used the services of your company for my late husband, Ian James >>> Strachan, from April 2019 to February, 2020. There are still some tax >>> issues to be settled regarding his estate and Canada Revenue has asked = for >>> a statement from you indicating the total amount of payments made to yo= u. >>> >>> I have called on a number of occasions and was promised this >>> information, but to date I have not received anything from you. Would = it >>> be possible for you to provide me with this information now so I can >>> complete his tax returns? >>> >>> I can be reached at 416-497-2975. I look forward to hearing from you. >>> >>> Sincerely, >>> >>> Elisabeth >>> >> >> >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> --=20 *Ali Malik* Manager - Financial Operations --00000000000024b42d0603ff92f2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome=C2=A0thank you Kimberly=C2=A0 On Mon, Aug 28, 2023= at 2:06=E2=80=AFPM Kimberly Guerci < kguerci@thekey.com > wrote: Portal access has been shut down I b= elieve since TK chose not to maintain access. I have reached out to Viv and= waiting to=C2=A0hear back as to what can be=C2=A0done. On Mon, Aug 28,= 2023 at 2:03 PM Ali Malik < ali.malik@thekey.com > wrote: Hi Kimberly, I no longer can get into the Mavencare portal to get the statement = for this client. Since last week their website has been down, I cannot acce= ss the login page. Elizabeth mentioned that she would be contacting MC to e= scalate this issue. @Elizabeth Clark =C2=A0 thank you, On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM= Kimberly Guerci < kguerci@thekey.com > wrote: Hi Ali...not sure if this is something you can assist with.=C2=A0 It= came to the MC Customer Care email group. ---------- Forwarded message ----= ----- From: elisabeth th= omas < elist@sympatico.ca &