--00000000000008359f05fe7dfc48 Content-Type: multipart/alternative; boundary="00000000000008359e05fe7dfc47" --00000000000008359e05fe7dfc47 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, I called Patrick an hour ago and left a voicemail. I will try again later today. Thanks, Sumira On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik wr= ote: > Hey Cheryl, > > Sumira is working on it right now. We need to go back and review what the= y > are diputing. Once we review all charges from our CAFT system, we will ha= ve > better understanding as to what happened back in Oct. As of right now, > there is no credit in system, so charges look valid but nevertheless we a= re > going to review. > > @Sumira Suthesan Please call client ASAP and > explain the situation. Let them know we will be in touch and if we have t= o > offer a refund, we will send it back via etransfer. > > thanks > > On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright > wrote: > >> Good Morning, >> >> We desperately need a resolution here. The POA in this case is beyond >> angry at the amount of time this is taking to resolve. >> >> Please help me understand what actions are being take to credit this >> client back. >> >> Thanks, >> >> Cheryl >> >> On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski >> wrote: >> >>> Hi Sumira, >>> >>> >>> >>> Reports are only available for 60-90 days on the CAFT System. >>> >>> >>> >>> I am able to go in and search through old reports if you need though. >>> >>> >>> >>> What is the Originator Number, and the due dates for the transactions. >>> Once I have that, I can get those for you. >>> >>> >>> >>> Thanks! >>> >>> >>> >>> >>> >>> *Lisa Swaikoski* >>> >>> Corporate Relationship Associate >>> >>> Steinbach Branch >>> 333 Main Street, Steinbach, MB >>> >>> Branch: 204.326.3495 ext 2344 >>> Direct Line: 204.346.1763 >>> >>> >>> >>> >>> >>> >>> >>> *From:* Sumira Suthesan >>> *Sent:* Monday, June 12, 2023 9:19 AM >>> *To:* Lisa Swaikoski ; Ali Malik >> ali.malik@thekey.com>; Brian Boxall ; Cheryl >>> Cartwright >>> *Subject:* [EXTERNAL] Tom Schnitzer Oct 2022 Charges >>> >>> >>> >>> Hi Lisa, >>> >>> >>> >>> I tried to pull up the charges report for October 2022, but it shows as >>> no record found. >>> >>> Are reports from 2022 available on the CAFT portal? >>> >>> >>> >>> Thanks, >>> >>> Sumira >>> This communication, including any attachments, is intended for the use >>> of the addressee and may contain information that is privileged and >>> confidential. If you are not the intended recipient, you are hereby >>> notified that any use, dissemination, distribution, copying or disclosu= re >>> of this communication, in whole or in part, by anyone other than the >>> intended recipient(s) is strictly prohibited and may result in liabilit= y >>> for breach of confidential information. If you have received this >>> communication in error, please notify us immediately, delete this >>> communication from all d