--0000000000009d04c705fe7e0ccc Content-Type: multipart/alternative; boundary="0000000000009d04c605fe7e0ccb" --0000000000009d04c605fe7e0ccb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for letting me know. Please let me know if you do not reach Patrick so I can try. Thanks, Cheryl On Mon, Jun 19, 2023 at 1:25 PM Sumira Suthesan wrote: > Hi Ali, > > I called Patrick an hour ago and left a voicemail. > I will try again later today. > > Thanks, > Sumira > > On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik = wrote: > >> Hey Cheryl, >> >> Sumira is working on it right now. We need to go back and review what >> they are diputing. Once we review all charges from our CAFT system, we w= ill >> have better understanding as to what happened back in Oct. As of right n= ow, >> there is no credit in system, so charges look valid but nevertheless we = are >> going to review. >> >> @Sumira Suthesan Please call client ASAP >> and explain the situation. Let them know we will be in touch and if we h= ave >> to offer a refund, we will send it back via etransfer. >> >> thanks >> >> On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Good Morning, >>> >>> We desperately need a resolution here. The POA in this case is beyond >>> angry at the amount of time this is taking to resolve. >>> >>> Please help me understand what actions are being take to credit this >>> client back. >>> >>> Thanks, >>> >>> Cheryl >>> >>> On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski >>> wrote: >>> >>>> Hi Sumira, >>>> >>>> >>>> >>>> Reports are only available for 60-90 days on the CAFT System. >>>> >>>> >>>> >>>> I am able to go in and search through old reports if you need though. >>>> >>>> >>>> >>>> What is the Originator Number, and the due dates for the transactions. >>>> Once I have that, I can get those for you. >>>> >>>> >>>> >>>> Thanks! >>>> >>>> >>>> >>>> >>>> >>>> *Lisa Swaikoski* >>>> >>>> Corporate Relationship Associate >>>> >>>> Steinbach Branch >>>> 333 Main Street, Steinbach, MB >>>> >>>> Branch: 204.326.3495 ext 2344 >>>> Direct Line: 204.346.1763 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* Sumira Suthesan >>>> *Sent:* Monday, June 12, 2023 9:19 AM >>>> *To:* Lisa Swaikoski ; Ali Malik >>> ali.malik@thekey.com>; Brian Boxall ; Cheryl >>>> Cartwright >>>> *Subject:* [EXTERNAL] Tom Schnitzer Oct 2022 Charges >>>> >>>> >>>> >>>> Hi Lisa, >>>> >>>> >>>> >>>> I tried to pull up the charges report for October 2022, but it shows a= s >>>> no record found. >>>> >>>> Are reports from 2022 available on the CAFT portal? >>>> >>>> >>>> >>>> Thanks, >>>> >>>> Sumira >>>> This communication, including any attachments, is intended for the use >>>> of the addressee and may contain information that is privileged and >>>> confidential. If you are not the intended recipient, you are hereby >>>> notified that any use, dissemination, distribution, copying or disclos= ure >>>> of this co