--000000000000943f0805f41dbc7e Content-Type: text/plain; charset="UTF-8" Thank you Keri. I will follow up. Interestingly the comments are quite positive although she seems to have an issue with the cost. Let me see if there is more going on here for a score like that. -Cheryl On Mon, Feb 6, 2023 at 1:10 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, Feb 6, 2023 at 8:58 AM Medallia wrote: > >> Client Name: Alessandra Bitelli >> >> CC ID: 1000000000023361 >> >> Primary Contact: Alessandro Bitelli >> >> PC Contact Info: a.bitelli58@gmail.com / +6043417750 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Vancouver >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 6 >> >> Comments: Lianne has been my mother's caregiver for many years and >> continues to show great care and compassion for her Like Lianne, Sheila has >> attended to my mother for some years and is gentle and very caring with her >> good communication, but very expensive >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=200000 >> > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000943f0805f41dbc7e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I will follow up. Interestingly the commen= ts are quite positive although=C2=A0she seems to have an issue with the cos= t. Let me see if there is more going on here for a score like that.=C2=A0 -Cheryl On Mon, Feb 6, 2023 at 1:10 PM Keri Thrush &= lt; kthrush@thekey.com > wrote: Hi, Cheryl. Passing off the detractor below in order to initi= ate next steps and contacting the POC directly. Thank you! On Mon, Feb 6= , 2023 at 8:58 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Alessandra Bitell= i CC ID: 1000000000023361 Primary Contact: Alessandro Bitelli PC Contact Info: a.bitelli58@gmail.com / +6043417750 Survey Delivery: Emai= l Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 Main Sco= re: 6 Comments: Lianne has been my mother's caregiver for many y= ears and continues to show great care and compassion for her Like Lianne, Sheila has attended to my mother for some years and is gentle = and very caring with her good communication, but very expensive Please click here= to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D200000 -- <di