Re: TheKey Home Care Essentials: Week One Recap & Upcoming Content

They do know we exist lol.

Respectfully,
Shawntel Sousa, LPN
Client Success Manager
TheKey Home Care

Office: (403) 301-3777
Mobile: (403) 305-6588


On Fri, Nov 22, 2024 at 10:18 AM Chuck Terlesky <cterlesky@thekey.com>
wrote:

> Calgary with a shout-out from Melisa Reyes! Contrast team, great work all
> around!
>
> ---------- Forwarded message ---------
> From: Office of Communication <communications@thekey.com>
> Date: Thu, Nov 21, 2024 at 2:19 PM
> Subject: TheKey Home Care Essentials: Week One Recap & Upcoming Content
> To: Regional Directors <RegionalDirectors@thekey.com>, GeneralManagers <
> GeneralManagers@thekey.com>
> Cc: Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>,
> Melissa Reyes <melissa.reyes@thekey.com>, Emily Russell <
> emily.russell@thekey.com>, Sky Cross <sky.cross@thekey.com>, Shadi
> Gholizadeh <shadi@thekey.com>, Ashley Mirone <amirone@thekey.com>,
> Elizabeth Kachur <elizabeth.kachur@thekey.com>, Jen Borrasso <
> jennifer.borrasso@thekey.com>, Megan Harris <megan.harris@thekey.com>
>
>
> [image: image]
>
> Week One Recap & Upcoming Content
>
> Hello team,
>
>
> Thank you for your incredible engagement with Week One of TheKey Home
> Care Essentials! We loved reading your feedback on setting meaningful
> care goals for new and existing clients. Seeing how you’ve established
> specific, measurable goals to enhance their quality of life while
> monitoring progress was truly inspiring.
>
> Here are a few standout examples of exceptional care and commitment:
>
>    -
>
>    Alpine Home Care and Daughterly: Worked with a client who loved
>    gardening but was falling regularly. By helping the client build strength
>    through regular walks, the caregiver enabled her to return to her beloved
>    garden.
>    -
>
>    Calgary: Reassessed a client and identified additional support needs,
>    increasing hours to provide consistent, comprehensive care for all daily
>    needs, now totaling 24 hours per week.
>    -
>
>    Chicago: Supported a client recovering in a care center who felt
>    isolated and disconnected. The caregivers helped her prepare her makeup and
>    wig, which were important to her self-esteem, and escorted her to enjoy her
>    independent facility again.
>
> Keep striving to set specific, measurable, and relevant goals for your
> clients—it makes a significant difference!
>
> Looking Ahead to Week Two:
>
> We’ll be taking next week off for the holidays, but early next week, we’ll
> send you the content for the week of December 2nd. In Week Two, we’ll dive
> into Strategies for Overcoming Resistance, focusing on how to address
> objections from clients, families, or caregivers.
>
> Whether it’s concerns about cost, resistance to care, uncertainty about
> the value we provide on the client side, or hesitation about accepting a
> new client on the caregiver side, how we navigate these moments can define
> the client’s experience and their trust in us.
>
> We’re excited to see how you apply these strategies in your work and look
> forward to reviewing your insights.
>
> On behalf of Melissa Reyes
>
> President of Client Services, TheKey
> [image: Instagram] <https://www.instagram.com/thekeyhomecare/>[image:
> Facebook] <https://www.facebook.com/TheKeyCare>[image: LinkedIn]
> <https://www.linkedin.com/company/thekeycare/>
>
> TheKey
>
> https://thekey.com/
>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Winnipeg and Calgary
>
> Calgary: 403-301-3777
> Winnipeg: 204-489-6000
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>