Fwd: TheKey Home Care Essentials: Week One Recap & Upcoming Content

--000000000000b99c40062783920e Content-Type: multipart/alternative; boundary="000000000000b99c3f062783920d" --000000000000b99c3f062783920d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Calgary with a shout-out from Melisa Reyes! Contrast team, great work all around! ---------- Forwarded message --------- From: Office of Communication Date: Thu, Nov 21, 2024 at 2:19=E2=80=AFPM Subject: TheKey Home Care Essentials: Week One Recap & Upcoming Content To: Regional Directors , GeneralManagers Cc: Audra Williams , Tiffany Silton = , Melissa Reyes , Emily Russell , Sky Cross , Shadi Gholizadeh , Ashley Mirone , Elizabeth Kachur , Jen Borrasso , Megan Harris [image: image] Week One Recap & Upcoming Content Hello team, Thank you for your incredible engagement with Week One of TheKey Home Care Essentials! We loved reading your feedback on setting meaningful care goals for new and existing clients. Seeing how you=E2=80=99ve established specifi= c, measurable goals to enhance their quality of life while monitoring progress was truly inspiring. Here are a few standout examples of exceptional care and commitment: - Alpine Home Care and Daughterly: Worked with a client who loved gardening but was falling regularly. By helping the client build strengt= h through regular walks, the caregiver enabled her to return to her belove= d garden. - Calgary: Reassessed a client and identified additional support needs, increasing hours to provide consistent, comprehensive care for all daily needs, now totaling 24 hours per week. - Chicago: Supported a client recovering in a care center who felt isolated and disconnected. The caregivers helped her prepare her makeup = and wig, which were important to her self-esteem, and escorted her to enjoy = her independent facility again. Keep striving to set specific, measurable, and relevant goals for your clients=E2=80=94it makes a significant difference! Looking Ahead to Week Two: We=E2=80=99ll be taking next week off for the holidays, but early next week= , we=E2=80=99ll send you the content for the week of December 2nd. In Week Two, we=E2=80=99= ll dive into Strategies for Overcoming Resistance, focusing on how to address objections from clients, families, or caregivers. Whether it=E2=80=99s concerns about cost, resistance to care, uncertainty a= bout the value we provide on the client side, or hesitation about accepting a new client on the caregiver side, how we navigate these moments can define the client=E2=80=99s experience and their trust in us. We=E2=80=99re excited to see how you apply these strategies in your work an= d look forward to reviewing your insights. On behalf of Melissa Reyes President of Client Services, TheKey [image: Instagram] [image: Facebook] [image: LinkedIn] TheKey https://thekey.com/ --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --000000000000b99c3f062783920d Content-Type: