--00000000000055036505e90b6fdb Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. As part of our pre-planning, requesting for any context or background information about client Colette Jerome. I apologize if I am missing anyone, please feel free to add/remove names if necessary. We want to be very sensitive to this new relationship that has started so please provide any information that may be helpful. This is Colette's SOC1 survey which tells us that they have been a client for a week+. We plan to reach out to speak to Edith Jerome (indicated as primary contact in Clear Care) via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. On Sat, Sep 17, 2022 at 7:32 AM Medallia wrote: > Client Name: Colette Jerome > > > CC ID: 1000000000040565 > > Primary Contact: Edith Jerome > > PC Contact Info: corpdlj@gmail.com / +4161234567 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: Less Than 4 Weeks > > Actual Customer Segment: Bee > > Stated Customer Segment: > > > > Survey: SOC Survey 1 > > Main Score: 1 > > Comments: > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=141896 > --00000000000055036505e90b6fdb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryo ne is doing well. As part of our pre-planning, requesting for any con= text or background information about client Colette Jerome . I apologize if I am missing anyone, please feel free to add/rem= ove names if necessary. We want to be very sensitive to this new relationsh= ip that has started so please provide any information that may be helpful. = This is Colette's SOC1= survey which tells us that they have been a client for a week+ . We plan to reach out= to speak to Edith Jerome (indicated as primary contact in Clear C= are) via phone and attempt to gather more information so that we as a team = can determine how to turn their experience around, partnering with your ope= rations. On Sat, Sep 17, 2022 at 7:32 AM Medallia &= lt; noreply@app.medallia.com = > wrote: C= lient Name:=C2=A0Colette Jerome CC ID:=C2=A0100000000004= 0565 Primary Contact:=C2=A0Edith Jerome PC Contact Info:=C2=A0<= a href=3D"mai