--00000000000017bfda0621d70694 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry sent prematurely. We review upcoming reviews every week on pipeline. Thank you, On Wed, Sep 11, 2024 at 8:18=E2=80=AFAM Kendra Smith wr= ote: > Good morning > I spoke with this client on Monday. She did not voice any concerns about > her current caregiver. She has only had 2 at her scheduled times and has > not had to miss or change her times. So I am very surprised on this. > > Thank you, > > > On Wed, Sep 11, 2024 at 8:10=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Kendra, >> >> Sorry to say there's another mediocre review. See attached. When did >> Mikey last visit this client? or speak to them on the phone? Did you >> anticipate such a score? >> >> Is your team reviewing the upcoming review report? If not I recommend yo= u >> forward it to Mikey on a weekly basis so that he can get ahead of these >> issues. Its on the AP. Let me know if you need a hand locating it. >> >> Thanks! >> >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --00000000000017bfda0621d70694 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry sent prematurely. We review = upcoming reviews every week on pipeline.=C2=A0 Thank you= , On Wed, Sep 11, 2024 at 8:18= =E2=80=AFAM Kendra Smith < ksmith@th= ekey.com > wrote: Good mo= rning=C2=A0 I spoke with this client on Monday. She = did not voice any concerns about her current caregiver. She has only had 2 = at her scheduled times and has not had to miss or change her times. So I am= very surprised on this. Thank you, On Wed, Sep 11, 2024 at 8:10=E2=80=AFAM Timothy Thoma= s < tt@thekey.com &= gt; wrote: Hi Kendra, Sorry to say there's another mediocre review. See attached. Wh= en did Mikey last visit this client? or speak to them on the phone? Did you= anticipate such a score? Is your team reviewing t= he upcoming review report? If not I recommend you forward it to Mikey on a = weekly basis so that he can get ahead of these issues. Its on the AP. Let m= e know if you need a hand locating it. Thanks! -- Tim Thomas = Head of Midwest & Canada Divisio