--000000000000da47760621d6fe35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning I spoke with this client on Monday. She did not voice any concerns about her current caregiver. She has only had 2 at her scheduled times and has not had to miss or change her times. So I am very surprised on this. Thank you, On Wed, Sep 11, 2024 at 8:10=E2=80=AFAM Timothy Thomas wrot= e: > Hi Kendra, > > Sorry to say there's another mediocre review. See attached. When did Mike= y > last visit this client? or speak to them on the phone? Did you anticipate > such a score? > > Is your team reviewing the upcoming review report? If not I recommend you > forward it to Mikey on a weekly basis so that he can get ahead of these > issues. Its on the AP. Let me know if you need a hand locating it. > > Thanks! > > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000da47760621d6fe35 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning=C2=A0 I spoke with th= is client on Monday. She did not voice any concerns about her current careg= iver. She has only had 2 at her scheduled times and has not had to miss or = change her times. So I am very surprised on this. Thank yo= u, On Wed, Sep 11, 2024 at 8:10= =E2=80=AFAM Timothy Thomas < tt@thekey.c= om > wrote: Hi Kendra, Sorry to say there's another mediocre review. See attac= hed. When did Mikey last visit this client? or speak to them on the phone? = Did you anticipate such a score? Is your team revi= ewing the upcoming review report? If not I recommend you forward it to Mike= y on a weekly basis so that he can get ahead of these issues. Its on the AP= . Let me know if you need a hand locating it. Than= ks! -- Tim Thomas Head of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.59= 1.9387 <img src=3D"http= s://signature.thekey.com/img/tk_logo_byhca_sig.png" width=3D"160" height=3D= "53" alt=3D"TheK