Thanks Tim for resolving this issue.
On Wed., Apr. 19, 2023, 16:45 , <jon.mcdonald@sympatico.ca> wrote:
> Hi
>
> I am able to log on with this email
>
> Thanks for your help
>
> Stephen
>
> Sent from my iPhone
>
> On Apr 19, 2023, at 4:36 PM, Timothy Thomas <tt@thekey.com> wrote:
>
>
> Ok invitation sent to Frisket14@bell.net
>
> Let us know if it's the same issue.
>
> On Wed, Apr 19, 2023 at 3:20 PM Jon McDonald <Jon.mcdonald@sympatico.ca>
> wrote:
>
>> Thanks Tim
>>
>> Let’s try Frisket14@bell.net
>>
>> Stephen
>>
>> On Apr 19, 2023, at 3:05 PM, Timothy Thomas <tt@thekey.com> wrote:
>>
>>
>> There is definitely a bug of some kind as I can confirm the same
>> experience.
>>
>> I have reached out to my support contact at Wellsky and will circle back
>> as soon as I hear back.
>>
>> In the interim do you have another email address we could try to set you
>> up with?
>>
>> On Wed, Apr 19, 2023 at 2:57 PM Jon McDonald <jon.mcdonald@sympatico.ca>
>> wrote:
>>
>>>
>>> Hi Tim
>>>
>>> I reset my password with the one you gave me.
>>>
>>> I tried to log on with new password but same result
>>>
>>> Stephen
>>>
>>> On Apr 19, 2023, at 2:53 PM, Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>
>>> Hi Jon,
>>>
>>> I've reset your password for the Family Room portal. Could you please
>>> follow the link in your email to reset your password and please select the
>>> following password so I can assist in debugging the problem.
>>>
>>> Password: TheKey123
>>>
>>> Let me know when this has been completed.
>>> Thank you,
>>> Tim
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>