--Apple-Mail-6C713722-4632-4EE9-BC0D-18972F4B4166 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi I am able to log on w= ith this email Thanks for your help Stephen Sent from my iPh= one On Apr 19, 2023, at 4= :36 PM, Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Ok in= vitation sent to Frisket14@bell.net Let us know if it's the same iss= ue. On Wed, Apr 19, 2023 at 3:20=E2=80=AFPM Jon McDonald < Jon.mcdonald@sympatico.ca > wro= te: Thanks Tim Let=E2=80=99s try Frisket14@bell.net Stephen On Apr 19, 202= 3, at 3:05 PM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF= There is definitely a bug of some kind as I can confirm the= same experience. I have reached out to my support c= ontact at Wellsky and will circle back as soon as I hear back. In the interim do you have another email address we could t= ry to set you up with? On Wed, Apr 19, 2023 at 2:57=E2=80=AFPM Jon McDon= ald < jon.m= cdonald@sympatico.ca > wrote: =EF=BB=BF Hi Tim I reset my password with the one you gave me. I tried to log on with new password but same result= Stephen On Apr 19, 2023, at 2:53 PM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF Hi Jon, I've reset your password for the Family Room portal. Could you p= lease follow the link in your email to reset your password and please select= the following password so I can assist in debugging the problem. = Password: TheKey123 Let me know when= this has been completed. Thank you, Tim -- Tim Thomas = He= ad of Canada Division Please note my email has= changed: tt@TheKey.com (514) 591-9387 <font st