--0000000000009ffff7062c66db57 Content-Type: multipart/related; boundary="0000000000009ffff6062c66db56" --0000000000009ffff6062c66db56 Content-Type: multipart/alternative; boundary="0000000000009ffff4062c66db55" --0000000000009ffff4062c66db55 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here are two old invoices. Not sure if this will help. Rogers wait times right now are insane so I will let you know when I get someone On Thu, Jan 23, 2025 at 5:04=E2=80=AFPM Timothy Thomas wrot= e: > @Gabriel La can you help with this billing issue? > > On Thu, Jan 23, 2025 at 5:01=E2=80=AFPM Cheryl Cartwright > wrote: > >> I haven't had online access since we sold. Gabe L removed our access and >> gave the account to corporate. For years though the billing stayed on my >> personal visa which I had to expense each month without a receipt becaus= e >> that also went to corporate. >> I have never paid for Waterloo and that is a totally separate account. >> When toronto got their new office billing was set up from corporate so i >> was never involved. I am on hold with them but I am really not sure if t= hey >> will give me any information. Does Gabe still work for the company? >> How was Waterloo's account been paid all these years without access to >> that account? >> >> On Thu, Jan 23, 2025 at 4:58=E2=80=AFPM Hailey Nguyen >> wrote: >> >>> Hello Cheryl, >>> >>> The email that we received (the screen shot I sent) does not include th= e >>> account information on the email. They only provided the amount due. = Do >>> you have the account number for the Toronto account that you can share = with >>> us? >>> >>> I reached out to John and below is what he advised. >>> >>> [image: image.png] >>> >>> *Thank you,* >>> >>> >>> *Hailey Nguyen* >>> >>> *Accounts Payable Specialist* >>> >>> *Hailey.Nguyen@thekey.com * >>> >>> *TheKey.com* >>> >>> >>> >>> >>> On Thu, Jan 23, 2025 at 1:50=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Sure. I really don't understand though. This was set up a very long >>>> time ago. Why all of a sudden do we not have payment or account >>>> information? I am not even sure rogers will tell me anything but I wil= l >>>> call. As I said, I have nothing to do with these accounts. >>>> >>>> I will let you know what they say, >>>> >>>> Cheryl >>>> >>>> On Thu, Jan 23, 2025 at 1:27=E2=80=AFPM Hailey Nguyen >>>> wrote: >>>> >>>>> Hello Cheryl, >>>>> >>>>> Can you please help call and find out if this is for the Toronto >>>>> account? There's no account information listed on email. Rogers won= 't >>>>> disclose the account with us without any information. Thank you! >>>>> >>>>> [image: image.png] >>>>> >>>>> *Thank you,* >>>>> >>>>> >>>>> *Hailey Nguyen* >>>>> >>>>> *Accounts Payable Specialist* >>>>> >>>>> *Hailey.Nguyen@thekey.com * >>>>> >>>>> *TheKey.com* >>>>> >>>>> >>>>> >>>>> >>>>> On Thu, Jan 23, 2025 at 10:01=E2=80=AFAM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>>