Re: Rogers Communication - Internet for Waterloo and Toronto

--000000000000899e67062c66fe79 Content-Type: multipart/alternative; boundary="000000000000899e65062c66fe78" --000000000000899e65062c66fe78 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I forwarded you an email thread from when Toronto was set up at the new office but here is the transcript: Dear John Hawkins, My name is Julius and I have received your order. I am currently reviewing your order and will be following up with you shortly. In the meantime, I have included a summary of your ordered services below. Please take some time to review and provide feedback if there are any discrepancies. *Service* *BPSO* *Qty* *Prev Monthly Charge* *New Monthly Charge* *Installation Charge* *Install Address* Business Internet 134387 1.0 $0.00 $95.00 $49.95 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 LTE Backup 134387 1.0 $0.00 $0.00 $0.00 2011-2300 Yonge Street, Toronto, ON, M4P 1E4 *Thank you for choosing Rogers Business.* Sincerely, Julius On Thu, Jan 23, 2025 at 5:08=E2=80=AFPM Cheryl Cartwright wrote: > Here are two old invoices. Not sure if this will help. > Rogers wait times right now are insane so I will let you know when I get > someone > > > On Thu, Jan 23, 2025 at 5:04=E2=80=AFPM Timothy Thomas wr= ote: > >> @Gabriel La can you help with this billing issue? >> >> On Thu, Jan 23, 2025 at 5:01=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> I haven't had online access since we sold. Gabe L removed our access an= d >>> gave the account to corporate. For years though the billing stayed on m= y >>> personal visa which I had to expense each month without a receipt becau= se >>> that also went to corporate. >>> I have never paid for Waterloo and that is a totally separate account. >>> When toronto got their new office billing was set up from corporate so = i >>> was never involved. I am on hold with them but I am really not sure if = they >>> will give me any information. Does Gabe still work for the company? >>> How was Waterloo's account been paid all these years without access to >>> that account? >>> >>> On Thu, Jan 23, 2025 at 4:58=E2=80=AFPM Hailey Nguyen >>> wrote: >>> >>>> Hello Cheryl, >>>> >>>> The email that we received (the screen shot I sent) does not include >>>> the account information on the email. They only provided the amount d= ue. >>>> Do you have the account number for the Toronto account that you can sh= are >>>> with us? >>>> >>>> I reached out to John and below is what he advised. >>>> >>>> [image: image.png] >>>> >>>> *Thank you,* >>>> >>>> >>>> *Hailey Nguyen* >>>> >>>> *Accounts Payable Specialist* >>>> >>>> *Hailey.Nguyen@thekey.com * >>>> >>>> *TheKey.com* >>>> >>>> >>>> >>>> >>>> On Thu, Jan 23, 2025 at 1:50=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Sure. I really don't understand though. This was set up a very long >>>>> time ago. Why all of a sudden do we not have payment or account >>>>> information? I am not even sure rogers will tell me anything but