Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

--000000000000a9b132063854ccc7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you all for your help today. We truly appreciate your support in resolving this issue. I'm happy to report that Montreal is also working now. Thanks, Irin On Tue, Jun 24, 2025 at 1:30=E2=80=AFPM Tala Barakat wrote: > Hi Team, > > Just an update on the cause of the issue: There was an update that was pu= t > in place over the weekend. In order to resolve the issue they needed to > roll back the update, which required a bit of time. Both sites are > functioning as Roxana mentioned. Please let us know if anything else come= s > up. > > > Best, > *Tala Barakat* > Product Owner > [image: TheKey] > > > On Tue, Jun 24, 2025 at 12:40=E2=80=AFPM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> You're welcome! I will let you know when Montreal is good to run as well= . >> >> On Tue, 24 Jun at 12:39 PM , Irin Eva wrote: >> Hi Roxana, >> >> It's working now! Thank you so much for your help today. We really >> appreciate it. >> >> Thanks, >> Irin >> >> On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> Irin, >>> >>> Can you try Vancouver? >>> >>> >>> On Tue, 24 Jun at 12:14 PM , Irin Eva wrote: >>> Hi Germaine, >>> >>> Noted with thanks. >>> >>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>> - canadapayroll@thekey.com * >>> >>> Irin Nahar Eva, PCP, PLP (CPM) >>> Payroll Manager - Canada >>> *647-932-6409 * >>> irin.eva@thekey.com >>> [image: See the source image] >>> >>> >>> On Tue, Jun 24, 2025 at 12:09=E2=80=AFPM Germaine Daniels >> germaine.daniels@thekey.com> wrote: >>> >>>> Hi Tala and Roxana, >>>> >>>> Thank you for continuing to work on this issue. In the meantime, @Iri= n >>>> Eva please proceed with running payroll for our >>>> corporate employees in Montreal and Vancouver. >>>> >>>> I will be sending out a communication to our caregivers in Montreal an= d >>>> Vancouver and will coordinate with @Sky Cross >>>> and @Olivia Farrow for distribution. >>>> >>>> Thanks, >>>> *Germaine Daniels* >>>> Director Payroll | TheKey >>>> Email: germaine.daniels@thekey.com >>>> Mobile: 562.784.1800 >>>> >>>> >>>> >>>> >>>> >>>> On Tue, Jun 24, 2025 at 8:22=E2=80=AFAM Tala Barakat >>>> wrote: >>>> >>>>> That's odd - I'm now receiving the same error message again. The >>>>> ticket is escalated to tier 2. >>>>> >>>>> >>>>> *Tala Barakat* >>>>> Product Owner >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Tue, Jun 24, 2025 at 11:12=E2=80=AFAM Irin Eva wrote: >>>>> >>>>>> Hi Tala, >>>>>> >>>>>> Thank you for sending the Montreal report. However, it seems that >>>>>> this file is also missing some employee data. Our total payroll for >>>>>> Montreal this week is $151,088, but the report only shows $34,000. >>>>>> >>>>>> [image: image.png] >>>>>> >>>>>> Thanks, >>>>>> Irin >>>>>> >>>>>> On Tue, Jun 24, 2025 at 11:06=E2=80=AFAM Tala Barakat >>>>> tala.barakat