Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

--0000000000007836890638554d36 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great news! And we=E2=80=99re happy to support. You=E2=80=99re welcome! *Tala Barakat* Product Owner [image: TheKey] On Tue, Jun 24, 2025 at 13:38 Irin Eva wrote: > Thank you all for your help today. We truly appreciate your support in > resolving this issue. > > I'm happy to report that Montreal is also working now. > > Thanks, > Irin > > On Tue, Jun 24, 2025 at 1:30=E2=80=AFPM Tala Barakat > wrote: > >> Hi Team, >> >> Just an update on the cause of the issue: There was an update that was >> put in place over the weekend. In order to resolve the issue they needed= to >> roll back the update, which required a bit of time. Both sites are >> functioning as Roxana mentioned. Please let us know if anything else com= es >> up. >> >> >> Best, >> *Tala Barakat* >> Product Owner >> [image: TheKey] >> >> >> On Tue, Jun 24, 2025 at 12:40=E2=80=AFPM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> You're welcome! I will let you know when Montreal is good to run as >>> well. >>> >>> On Tue, 24 Jun at 12:39 PM , Irin Eva wrote: >>> Hi Roxana, >>> >>> It's working now! Thank you so much for your help today. We really >>> appreciate it. >>> >>> Thanks, >>> Irin >>> >>> On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz >> clearcaresupport@homecareassistance.com> wrote: >>> >>>> Irin, >>>> >>>> Can you try Vancouver? >>>> >>>> >>>> On Tue, 24 Jun at 12:14 PM , Irin Eva wrote: >>>> Hi Germaine, >>>> >>>> Noted with thanks. >>>> >>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>> - canadapayroll@thekey.com * >>>> >>>> Irin Nahar Eva, PCP, PLP (CPM) >>>> Payroll Manager - Canada >>>> *647-932-6409 * >>>> irin.eva@thekey.com >>>> [image: See the source image] >>>> >>>> >>>> On Tue, Jun 24, 2025 at 12:09=E2=80=AFPM Germaine Daniels >>> germaine.daniels@thekey.com> wrote: >>>> >>>>> Hi Tala and Roxana, >>>>> >>>>> Thank you for continuing to work on this issue. In the meantime, @Ir= in >>>>> Eva please proceed with running payroll for >>>>> our corporate employees in Montreal and Vancouver. >>>>> >>>>> I will be sending out a communication to our caregivers in Montreal >>>>> and Vancouver and will coordinate with @Sky Cross >>>>> and @Olivia Farrow = for >>>>> distribution. >>>>> >>>>> Thanks, >>>>> *Germaine Daniels* >>>>> Director Payroll | TheKey >>>>> Email: germaine.daniels@thekey.com >>>>> Mobile: 562.784.1800 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Jun 24, 2025 at 8:22=E2=80=AFAM Tala Barakat >>>>> wrote: >>>>> >>>>>> That's odd - I'm now receiving the same error message again. The >>>>>> ticket is escalated to tier 2. >>>>>> >>>>>> >>>>>> *Tala Barakat* >>>>>> Product Owner >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Tue, Jun 24, 2025 at 11:12=E2=80=AFAM Irin Eva >>>>>> wrote: >>>>>> >>>>>>> Hi Tala, >>>>>>> >>>>>>> Thank you for sending the Montreal report. However, it seems that >>>>>>> this file is also missing some employee data. Our total payroll for >>>>>>> Montreal this week is $151,088, but the report only shows $34,000. >>>>>>> >>>>>>> [image: image.png] >>>>>>> >>>>>>> Thanks, >>>>>>> Irin >>>>>>> >>>>>>> On Tue, Jun 24, 2025 at 11:06=E2=80=AFAM Tala Barakat >>>>>> tala.barakat@thekey.com> wrote: >>>>>>> >>>>>>>> Hi Team, >>>>>>>> >>>>>>>> Montreal worked as well. Please see attached. >>>>>>>> >>>>>>>> >>>>>>>> *Tala Barakat* >>>>>>>> Product Owner >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Jun 24, 2025 at 11:03=E2=80=AFAM Roxana Cruz >>>>>>> clearcaresupport@homecareassistance.com> wrote: >>>>>>>> >>>>>>>>> Same error message for Montreal - ClearCare is going to get back >>>>>>>>> to me, their tier 2 is looking into this error. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>>>>> - canadapayroll@thekey.com * >>>>>>> >>>>>>> Irin Nahar Eva, PCP, PLP (CPM) >>>>>>> Payroll Manager - Canada >>>>>>> *647-932-6409 * >>>>>>> irin.eva@thekey.com >>>>>>> [image: See the source image] >>>>>>> >>>>>> >>> >>> -- >>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>> - canadapayroll@thekey.com * >>> >>> Irin Nahar Eva, PCP, PLP (CPM) >>> Payroll Manager - Canada >>> *647-932-6409 * >>> irin.eva@thekey.com >>> [image: See the source image] >>> >>> 1131250:611100 >>> >> > > -- > > *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email > - canadapayroll@thekey.com * > > > Irin Nahar Eva, PCP, PLP (CPM) > > Payroll Manager - Canada > > *647-932-6409 * > > irin.eva@thekey.com > > [image: See the source image] > --0000000000007836890638554d36 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great news! And we=E2=80=99re happy to support. You=E2=80= =99re welcome!=C2=A0 Tala Barakat = Product Owner On Tue, Jun 24, = 2025 at 13:38 Irin Eva < irin.eva@= thekey.com > wrote: Thank you al= l for your h