--00000000000091492f0600ee3338 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cathy, Sorry I meant with your reply , I dont think you sent it to the carelead. The TO field is empty. If you are going to reach out to them, can you kindly please include what I mentioned in last email? If you want me to reach out, I could also do that. thank you, On Thu, Jul 20, 2023 at 1:06=E2=80=AFPM Cathy Gerth wro= te: > Hi Ali > You were originally copied on everything from the beginning, so you can > look in your history and it should be there I think. > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > (778) 279-3634 > fax: (778) 279-3635 > > > > > website: *www.homecareassistancevancouver.ca > * > Review our Book Series > Read our Client Reviews > https://www.youtube.com/watch?v=3DRX_4cCVybg8 > > > On Thu, Jul 20, 2023 at 9:46=E2=80=AFAM Ali Malik = wrote: > >> Hey Cathy, >> >> I dont see the Careleads email. >> >> But yes that is correct. Carolina is depositing the cheques one a month. >> We dont accept cheque as payment method but make exceptions on case by >> case. @Michelle Hudgins For this client, >> we should followup when they are 45 days delay from invoice date. Thats >> what we should set terms. >> >> Cathy if you are going to reach out to client please let them know that >> we will change their terms so that they wont get collection calls until >> after cheques are deposited. >> >> thank you >> >> On Thu, Jul 20, 2023 at 11:58=E2=80=AFAM Cathy Gerth = wrote: >> >>> Hi Laird & Leslie >>> I am so sorry, I did not hear back from you when I sent last email (Jun= e >>> 28) so I thought everything had been straightened out. >>> I believe the issue is that if you are paying by check, that the checks >>> get deposited 1x per month and there is a delay, I am forwarding all th= is >>> information to accounting - but please let me know which invoices you a= re >>> missing and I will send them to you asap. >>> I am sorry for all the frustration that this is causing,and I will try >>> to get this resolved as soon as possible. >>> Thank you so much >>> Cathy >>> >>> Cathy Gerth >>> Case Manager >>> Home Care Assistance >>> 15331- 16 Ave #352 >>> Surrey, B.C. V4A 1R6 >>> ph: (604) 560-8629 >>> (778) 279-3634 >>> fax: (778) 279-3635 >>> >>> >>> >>> >>> website: *www.homecareassistancevancouver.ca >>> * >>> Review our Book Series >>> Read our Client Reviews >>> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >>> >>> >>> On Thu, Jul 20, 2023 at 8:48=E2=80=AFAM Laird Miller >>> wrote: >>> >>>> Good morning, >>>> >>>> A couple of things, a couple of weeks ago I received a call from your >>>> corporate office in Miami asking about payment of my mom's account >>>> balance. It appeared from my discussion with them that they were not = aware >>>> of the billing issues..ie payments not being reflected correctly on th= e >>>> account). They were going to send me an ema