--000000000000b8bd2e0600ee2c81 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali You were originally copied on everything from the beginning, so you can look in your history and it should be there I think. Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Jul 20, 2023 at 9:46=E2=80=AFAM Ali Malik wr= ote: > Hey Cathy, > > I dont see the Careleads email. > > But yes that is correct. Carolina is depositing the cheques one a month. > We dont accept cheque as payment method but make exceptions on case by > case. @Michelle Hudgins For this client, we > should followup when they are 45 days delay from invoice date. Thats what > we should set terms. > > Cathy if you are going to reach out to client please let them know that w= e > will change their terms so that they wont get collection calls until afte= r > cheques are deposited. > > thank you > > On Thu, Jul 20, 2023 at 11:58=E2=80=AFAM Cathy Gerth = wrote: > >> Hi Laird & Leslie >> I am so sorry, I did not hear back from you when I sent last email (June >> 28) so I thought everything had been straightened out. >> I believe the issue is that if you are paying by check, that the checks >> get deposited 1x per month and there is a delay, I am forwarding all thi= s >> information to accounting - but please let me know which invoices you ar= e >> missing and I will send them to you asap. >> I am sorry for all the frustration that this is causing,and I will try t= o >> get this resolved as soon as possible. >> Thank you so much >> Cathy >> >> Cathy Gerth >> Case Manager >> Home Care Assistance >> 15331- 16 Ave #352 >> Surrey, B.C. V4A 1R6 >> ph: (604) 560-8629 >> (778) 279-3634 >> fax: (778) 279-3635 >> >> >> >> >> website: *www.homecareassistancevancouver.ca >> * >> Review our Book Series >> Read our Client Reviews >> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >> >> >> On Thu, Jul 20, 2023 at 8:48=E2=80=AFAM Laird Miller >> wrote: >> >>> Good morning, >>> >>> A couple of things, a couple of weeks ago I received a call from your >>> corporate office in Miami asking about payment of my mom's account >>> balance. It appeared from my discussion with them that they were not a= ware >>> of the billing issues..ie payments not being reflected correctly on the >>> account). They were going to send me an email (it was Michela Hudgins = who >>> called)me so that I had their contact info. I have not received anythi= ng. >>> >>> Also, I have not received any invoices from you in a very long time. I >>> can not pay invoices that I do not have. From my perspective I am up t= o >>> date vs the invoices that I have received. >>> >>> Please advise when you expect that I will receive the invoices that I >>> should be receiving. >>> >>> Regards,