--000000000000eeba9b0613639add Content-Type: multipart/alternative; boundary="000000000000eeba9a0613639adc" --000000000000eeba9a0613639adc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, on an on going based I guess. They have no choice but to you credit card because our system won=E2=80=99t= let us bill them through their bank - they provided pad back in October and we have been trying to bill their bank since then and it hasn=E2=80=99t worked= and now they have no choice but to use credit card. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Mar 11, 2024 at 8:28=E2=80=AFAM Timothy Thomas wrot= e: > Hi Shawntel, > > Are you asking to remove the fee this one time, or on an ongoing basis? > > I'm ok with this one time. > > On Fri, Mar 8, 2024 at 4:35=E2=80=AFPM Shawntel Sousa = wrote: > >> Hi, >> >> Sorry I had a big emergency this morning and wasn=E2=80=99t able to run = an email >> about it. >> >> Tim, can we please not charge this client the credit card fee, it is our >> mistake - or our systems problem. This is the client that was just told >> they owe $4500 as none of their payments had been going through since >> October. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Fri, Mar 8, 2024 at 2:27=E2=80=AFPM Lito Delapena >> wrote: >> >>> HI Shawntel, >>> >>> Spoke with Jay this afternoon, he has processed a few of the open >>> inovices via credit card and is requesting the Credit Card surcharge fe= es >>> be removed? i advised i would need to ask for additional approval but i= f he >>> would like to provide a deposit slip for his mothers PAD information fr= om >>> the bank we can attempt to take the funds that way. He insisted that he= was >>> doing us a favor as our system continued to decline the transactions >>> although we already had a voided check on hand. What are your thoughts = on >>> waiving the surcharge fees? if we decide to go that route we would need >>> Tim's approval to waive. >>> >>> Jay also wanted to follow up on the mileage for the CG's submitting mor= e >>> than 5 KMs? he is withholding payment on those invoices until we can >>> confirm the actual amount driven for the dates below? >>> >>> [image: image.png] >>> >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >> >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000eeba9a0613639adc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quo