--000000000000c60495061363ad93 Content-Type: multipart/alternative; boundary="000000000000c60495061363ad92" --000000000000c60495061363ad92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Shawntel, I know we also asked Jay for a Deposit slip from their bank so we can actually confirm the account number, as the check he provided differs than what was entered on the PAD form. I think this would resolve the PAD issue so he can start to pay via VP using his moms acct information instead of his credit card. Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Mar 11, 2024 at 7:46=E2=80=AFAM Shawntel Sousa = wrote: > Hi, on an on going based I guess. > > They have no choice but to you credit card because our system won=E2=80= =99t let us > bill them through their bank - they provided pad back in October and we > have been trying to bill their bank since then and it hasn=E2=80=99t work= ed and now > they have no choice but to use credit card. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Mon, Mar 11, 2024 at 8:28=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Shawntel, >> >> Are you asking to remove the fee this one time, or on an ongoing basis? >> >> I'm ok with this one time. >> >> On Fri, Mar 8, 2024 at 4:35=E2=80=AFPM Shawntel Sousa wrote: >> >>> Hi, >>> >>> Sorry I had a big emergency this morning and wasn=E2=80=99t able to run= an email >>> about it. >>> >>> Tim, can we please not charge this client the credit card fee, it is ou= r >>> mistake - or our systems problem. This is the client that was just told >>> they owe $4500 as none of their payments had been going through since >>> October. >>> >>> Warm regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> Home Care Assistance/The Key >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> On Fri, Mar 8, 2024 at 2:27=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> HI Shawntel, >>>> >>>> Spoke with Jay this afternoon, he has processed a few of the open >>>> inovices via credit card and is requesting the Credit Card surcharge f= ees >>>> be removed? i advised i would need to ask for additional approval but = if he >>>> would like to provide a deposit slip for his mothers PAD information f= rom >>>> the bank we can attempt to take the funds that way. He insisted that h= e was >>>> doing us a favor as our system continued to decline the transactions >>>> although we already had a voided check on hand. What are your thoughts= on >>>> waiving the surcharge fees? if we decide to go that route we would nee= d >>>> Tim's approval to waive. >>>> >>>> Jay also wanted to follow up on the mileage for the CG's submittin