--000000000000d4541f05f9274a22 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taylor, I changed the opportunity back to Assessment Completed so you can re-mark it as closed won to trigger the integration. https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0067= V000028BHrcQAG/view Thanks! Sarah On Wed, Apr 12, 2023 at 10:09=E2=80=AFAM Taylor Cleland wrote: > Hi Sarah, > > It had happened to all the leads I put in yesterday but this morning it > allowed me to go back in and change them. I originally thought Karen > Montani was successfully changed to "Waterloo" but after pushing it throu= gh > to Clear Care, I noticed Karen wasn't in Clear Care and in Salesforce it > was showing "No Office" again. The location for Karen is correct now, but > still isn't coming up in Clear Care, is there a way we can retrieve Karen > Montani in Clear Care? > > I will look through the Canadian Zip code attachment. > > > Thank you, > > Taylor Cleland > > *Client Solution Manager* > > 416-488-8777 ext 1 > > TheKey.ca > > [image: TheKey] > > > > On Wed, Apr 12, 2023 at 12:28=E2=80=AFPM Sarah Powers wrote: > >> Hi Tim, >> >> I will have the dev team investigate the issue around No Office. Can you >> please provide any additional examples where this has happened? >> >> I do see that the zip code for the client Karen Montani is not in our >> database of zip codes. I'm attaching what is currently in the system. Ca= n >> you please review this and let us know if anything should be added/remov= ed? >> >> @Chelsea Lucas @Mona Mukku >> this record ( >> https://homecareassistance.lightning.force.com/lightning/r/Account/0017V= 00001wm5IeQAI/view) >> seems to have flipped between the Waterloo location and No Office. Can w= e >> please confirm the Canadian zip codes behave like the US zip codes? >> >> Thanks! >> Sarah >> >> On Wed, Apr 12, 2023 at 8:01=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Sarah, >>> >>> Is there a timeline for this No Office issue in SF? Please advise on >>> whether we should build in clearcare as we have a fast start today. >>> >>> Thanks >>> >>> On Wed, Apr 12, 2023 at 10:56=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Taylor Cleland >>>> Date: Wed, Apr 12, 2023 at 10:07=E2=80=AFAM >>>> Subject: Karen Montani >>>> To: Sales Force IT Support >>>> Cc: Joey Taylor >>>> >>>> >>>> Good Morning, >>>> >>>> I believe it has already been brought up that the leads being entered >>>> into Salesforce are auto changing the Clear Care location to "no offic= e". >>>> Prior to converting a client I had switched it to the correct office b= ut >>>> didn't notice it switched back to "no office". The client, Karen Monta= ni >>>> has now been converted but is not showing up in Clear Care. >>>> >>>> This client is expected to be discharged from Hospital today, starting >>>> care tonight or tomorrow morning so if this can be fixed as soon as >>>> possible tha