--0000000000004808b005dc02f20e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, Talked to Carolyn and all looks to be working well. I think she just needs to refresh her session. Thanks, On Wed, Apr 6, 2022 at 9:26 AM Joey Taylor wrote: > Hey Gabriel, > > I'm with Carolyn now. Here is the issue she is having. When she goes to > compose an email, she has two emails "the hca one and the key". When she > tries to send a message from the key, it works fine. When she clicks send > on the hca email, it does not send but rather just saves the draft. So as > of now, she can only send messages as of the key. > > Please let me know if you can fix this problem > Thank you, > > On Tue, Apr 5, 2022 at 4:28 PM Gabriel La wrote: > >> I re-ran the script. Can you have her refresh her browser and try one >> more time? If there is a problem please screenshot the issue for me. >> >> On Tue, Apr 5, 2022 at 9:53 AM Timothy Thomas >> wrote: >> >>> Hi Gabriel, >>> >>> We've just ran a test with Carolyn Daoust >>> and it came in as @thekey. >>> >>> I don't mind if internally she appears as they key, its just the client >>> facing side, so whichever fix works I'll leave it up to you. >>> >>> Thanks! >>> Tim >>> >>> On Mon, Apr 4, 2022 at 10:42 PM Gabriel La wrote: >>> >>>> Hi Tim, >>>> >>>> After 3/9, all new accounts created under corporate default to @ >>>> thekey.com. I did update these emails to send via @ >>>> homecareassistance.com, if they are not sending out as that let me >>>> know. >>>> >>>> We can switch it back to @homecareassistance.com as well. The only >>>> problem I foresee is that when Canada does rebrand and switch to @ >>>> thekey.com there may be some issues and switches to SSO logins. This >>>> will help prevent it down the road. Let me know your thoughts, I would= be >>>> more than happy to discuss as well. >>>> >>>> Thanks, >>>> >>>> >>>> >>>> On Mon, Apr 4, 2022 at 7:27 PM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Hi Gabe, >>>>> >>>>> It seems new canadian employees are being given @thekey email >>>>> accounts. Will the equivalent @homecareassistance accounts also work?= We=E2=80=99re >>>>> not ready to rebrand just yet. >>>>> >>>>> Thanks >>>>> Tim >>>>> -- >>>>> >>>>> Timothy Thomas >>>>> Head of Canada Division >>>>> Home Care Assistance >>>>> Office: 514-907-5065 >>>>> Fax: 514-221-4265 >>>>> 4464 Ste Catherine West >>>>> Westmount, QC, H3Z1R7 >>>>> HomeCareAssistanceMontreal.ca >>>>> --- >>>>> Read Our Testimonials >>>>> >>>>> We Are Hiring! >>>>> >>>>> >>>>> >>>>> Champions of Longevity >>>>> >>>> >>>> >>>> -- >>>> Gabriel La >>>> Head of IT Operations >>>> * Please note my email has changed: * >>>> it@thekey.com >>>> 650-257-2395 Ext. 160010 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> >>> Timothy Thomas >>> Head of Canada Division >>> Home Care Assistance >>> Office: 514-907-5065 >>> Fax: 514-221-4265 >>> 4464 Ste Catherine West >>> Westmount, QC, H3Z1R7 >>