--000000000000c60a9a05dbfc4edf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Gabriel, I'm with Carolyn now. Here is the issue she is having. When she goes to compose an email, she has two emails "the hca one and the key". When she tries to send a message from the key, it works fine. When she clicks send on the hca email, it does not send but rather just saves the draft. So as of now, she can only send messages as of the key. Please let me know if you can fix this problem Thank you, On Tue, Apr 5, 2022 at 4:28 PM Gabriel La wrote: > I re-ran the script. Can you have her refresh her browser and try one mor= e > time? If there is a problem please screenshot the issue for me. > > On Tue, Apr 5, 2022 at 9:53 AM Timothy Thomas > wrote: > >> Hi Gabriel, >> >> We've just ran a test with Carolyn Daoust >> and it came in as @thekey. >> >> I don't mind if internally she appears as they key, its just the client >> facing side, so whichever fix works I'll leave it up to you. >> >> Thanks! >> Tim >> >> On Mon, Apr 4, 2022 at 10:42 PM Gabriel La wrote: >> >>> Hi Tim, >>> >>> After 3/9, all new accounts created under corporate default to @ >>> thekey.com. I did update these emails to send via @ >>> homecareassistance.com, if they are not sending out as that let me >>> know. >>> >>> We can switch it back to @homecareassistance.com as well. The only >>> problem I foresee is that when Canada does rebrand and switch to @ >>> thekey.com there may be some issues and switches to SSO logins. This >>> will help prevent it down the road. Let me know your thoughts, I would = be >>> more than happy to discuss as well. >>> >>> Thanks, >>> >>> >>> >>> On Mon, Apr 4, 2022 at 7:27 PM Timothy Thomas >>> wrote: >>> >>>> Hi Gabe, >>>> >>>> It seems new canadian employees are being given @thekey email accounts= . >>>> Will the equivalent @homecareassistance accounts also work? We=E2=80= =99re not ready >>>> to rebrand just yet. >>>> >>>> Thanks >>>> Tim >>>> -- >>>> >>>> Timothy Thomas >>>> Head of Canada Division >>>> Home Care Assistance >>>> Office: 514-907-5065 >>>> Fax: 514-221-4265 >>>> 4464 Ste Catherine West >>>> Westmount, QC, H3Z1R7 >>>> HomeCareAssistanceMontreal.ca >>>> --- >>>> Read Our Testimonials >>>> >>>> We Are Hiring! >>>> >>>> >>>> Champions of Longevity >>>> >>> >>> >>> -- >>> Gabriel La >>> Head of IT Operations >>> * Please note my email has changed: * >>> it@thekey.com >>> 650-257-2395 Ext. 160010 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> >> Timothy Thomas >> Head of Canada Division >> Home Care Assistance >> Office: 514-907-5065 >> Fax: 514-221-4265 >> 4464 Ste Catherine West >> Westmount, QC, H3Z1R7 >> HomeCareAssistanceMontreal.ca >> --- >> Read Our Testimonials >> >> We Are Hiring! >> >> >> Champions of Longevity >> > > > -- > Gabriel La > Head of IT Operations > * Please note my email has changed: * > it@thekey.com > 650-257-2395 Ext. 160010 > TheKey.com > [image: TheKey] > --=20 *Joey Taylor* Gene