Fwd: 146220 Tanzil-Ur-Rehman Muahammad - Collection of Overdue Balance of $15,931.24 on Invoices 1100452, 1109575, 1110810, 1118717, 1124546, 1129590, 1133675, 1140292, & 1144319 - [#1243432]

Hi Nimra,     Thank you for your response.     My apologies, as I meant to send you this information at the end of last week, but it looks like I did not. That was my mistake.     When you look up our account, you need to look it up by bank name, as seen below. Also attached here is the information you need.     Please review and advise if you are now able to locate our account.     Thank you.             Regards,     Marc Atkinson  Senior Client Account Specialist  Customer Contact & Collections Center  866-226-1702 - Main Line  239-264-1290 - Direct  billing@thekey.com   
                           
                            On
                            Fri, 7 Nov at 12:10 PM
                            ,  146220 Tanzil-Ur-Rehman Muahammad - Toronto <nimraazeem85@gmail.com>  wrote:
                             
 Good afternoon Marc, 
   
 I would like to clarify once again — there have been no issues with e-transfer payments on my end. I’ve been using that method consistently without any problems. 
   
 What I have been requesting is the correct account name and payee information to set up bill payments and avoid transfer limits. Unfortunately, despite several follow-ups, the accurate information has still not been provided.
 
   
 Until this is resolved, payments will remain subject to the $3,000 daily and $7,000 weekly e-transfer limits, which will naturally delay clearing the full balance. The details previously shared do not appear to be registered in Ontario, and even the bank teller was unable to locate the account. 
   
 I trust this now makes the situation clear. Please review the screenshot in prevoius email from the bank and provide the correct payee information as soon as possible so we can proceed without further delays. 
   
 Thank you  
 
    
  
 On Tue, Nov 4, 2025, 10:29 a.m. Marc Atkinson <billing@thekey.com> wrote: 
 
  

	 

 Hi Nimra, 

   

 We wanted to follow up to see if you have had a chance to review Timon's email to you from Friday, concerning the billing for Invoice 1152538? 

   

 Also, we can confirm that we did receive payment for Invoice 1100452 on Friday. Thank you for sending this in and we're glad to see that you were able to add us as the payee in the Etransfer system. 

   

 If you could please provide an udpate on the remaining payments due, that would be appreciated. 

   

 Thank you! 

   

  

       

   

 Regards, 

   

 Marc Atkinson 

 Senior Client Account Specialist 

 Customer Contact & Collections Center 

 866-226-1702 - Main Line 

 239-264-1290 - Direct 

 billing@thekey.com 

 

                           

                            On

                            Fri, 31 Oct at  4:11 PM

                            ,  Timon Page <timon.page@thekey.com>  wrote:

                             

 Hi Nimra 

   

 Unfortunately, we must bill it this way. It is not an hourly shift, it is a live-in one. I understand that we billed 13hrs in the past, but after 12 hrs, overtime is triggered for the caregiver and subsequently, we must both pay and bill those hours at 1.5 times. If there is any issue with OHaH, I am more than willing to explain it to them.  

   

 On another note, could you please send us the OHaH rate? We have other clients on this program and the rate is significantly higher than $37.50. I also believe that the rate is adjusted every year in December to reflect increases in CPI. This is our experience with our other clients at least.  

   

 Have a nice weekend and I look forward to hearing from you. 

   

   







 Best regards,  Timon Page



 





 

General Manager, Ontario 





 timon.page@thekey.com 





 Mobile: (437) 223-0841 





 

TheKey.ca  





 

  

 

 







 

   

 

 

    

  

 On Fri, Oct 31, 2025 at 9:34 AM Nimra Azeem <nimraazeem85@gmail.com> wrote: 

 

 

  

 

   Hello Marc, 

 Thank you for sending the invoice. However, I noticed that it shows 12 hours with an amount of $500. Based on the rate of $37.50/hour, the total should be $450, not $500 — so the math doesn’t align. 

 Please update it to 13 hours, as done in the previous invoice dated July 6, 2025. That format has worked perfectly in the past. 

 I’d really appreciate it if you could correct and resend the final version as soon as possible, since I’ve been following up on this for about a month now. 

 Thank you for your prompt attention to this. 

 Best regards 

 Nimra Azeem 

  

  

 On Tue, Oct 28, 2025, 12:20 p.m. Marc Atkinson <billing@thekey.com> wrote: 

 

  



	 



  



 Hi Nimra, 



   



 Our apologies, as the revision we made to new Invoice 1152538 did not include the "/day" verbiage for 9/5 & 9/6 and still stated "/hr". We have corrected this and the final revised invoice is attached. This invoice should now be good to go for submission to the government. 



   



 Please review and kindly provide an update on the Etransfer payments. Please reference the email and attachment I sent to you yesterday, which explains how to locate our account for Etransfer payee setup. 



   



 Thank you. 



   



 Regards, 



   



 Marc Atkinson 



 Senior Client Account Specialist 



 Customer Contact & Collections Center 



 866-226-1702 - Main Line 



 239-264-1290 - Direct 



 billing@thekey.com