----==_mimepart_64aefa1d2da53_1df2aebdac515342445995e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Ana's 8x8 profile has been updated to reflect her now being a member of t= he Montreal site/office. Thanks,=C2=A0 Mark Warner = = On Wed, 12 Jul at 3:03 PM , Timothy Thomas wrote: Excellent, thanks Mark = = = On Wed, Jul 12, 2023 at 2:40=E2=80=AFPM Mark Warner wrote: = = = Her 8x8 phone number is Montreal, but she is still associated with the O= ntario-Toronto site (which is why the Toronto number was her outbound Cal= lerID.)=C2=A0 Moving her to the Montreal site will guarantee her outbound= CallerID will NOT be Toronto. = = On Wed, Jul 12, 2023 at 1:37=E2=80=AFPM Joey Taylor wrote: = = = Hey everyone,=C2=A0 = = I believe she was assigned a Montreal number last week?=C2=A0 = = = = = = = On Wed, Jul 12, 2023 at 2:31 PM Timothy Thomas wrote: = = = Yes please assign her a Montreal outbound number = = On Wed, Jul 12, 2023 at 1:27=E2=80=AFPM Mark Warner wrote: = = = = = Yes, this issue appears to be that Ana was still associated with the Tor= onto site.=C2=A0 When she called out, the Toronto number was being presen= ted.=C2=A0 It's an easy change for me to associate her with Montreal so t= hat when she makes calls, Montreal's number will present.=C2=A0 Let me kn= ow. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 12 Jul at 1:16 PM , CherylCartwright wrote: Sorry Mark, I just saw the email from Kathry= n. My understanding was that this was fixed. When we had asked caregivers= their responses were =E2=80=9Cthe same number we always call=E2=80=9D=C2= =A0 = = Anyway glad we got it mostly settled. = = Joey can we switch Ana=E2=80=99s number to a Montreal number? = = Cheryl = = = = = On Wed, Jul 12, 2023 at 11:48 AM Mark Warner wrot= e: = = = = = Hi Cheryl,=C2=A0 = I have reviewed your call records and all of them indicate that the call= er dialed directly to Toronto.=C2=A0 There very well could be something a= miss with routing, but looking over the reports and verifying Montreal's = / Toronto's call flow set up, nothing appears out of sorts.=C2=A0 Unfortu= nately, the reports don't show me what phone number the person dialed.=C2= =A0 The next few times this happens, please confirm with the caller what = phone number they dialed when calling in and let me know. =C2=A0 = =E2=80=8B = = Thanks,=C2=A0 = Mark Warner = = = = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = -- Joey Taylor = Regional Care Solutions Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_64aefa1d2da53_1df2aebdac515342445995e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Ana's 8x8 profile has been updated to reflect her now be= ing a member of the