--000000000000bd572006004f2eae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much! On Wed, Jul 12, 2023 at 3:08=E2=80=AFPM Mark Warner = wrote: > Ana's 8x8 profile has been updated to reflect her now being a member of > the Montreal site/office. > > Thanks, > Mark Warner > > > On Wed, 12 Jul at 3:03 PM , Timothy Thomas wrote: > Excellent, thanks Mark > > On Wed, Jul 12, 2023 at 2:40=E2=80=AFPM Mark Warner > wrote: > >> Her 8x8 phone number is Montreal, but she is still associated with the >> Ontario-Toronto site (which is why the Toronto number was her outbound >> CallerID.) Moving her to the Montreal site will guarantee her outbound >> CallerID will NOT be Toronto. >> >> On Wed, Jul 12, 2023 at 1:37=E2=80=AFPM Joey Taylor >> wrote: >> >>> Hey everyone, >>> >>> I believe she was assigned a Montreal number last week? >>> >>> >>> On Wed, Jul 12, 2023 at 2:31 PM Timothy Thomas wrote: >>> >>>> Yes please assign her a Montreal outbound number >>>> >>>> On Wed, Jul 12, 2023 at 1:27=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Yes, this issue appears to be that Ana was still associated with the >>>>> Toronto site. When she called out, the Toronto number was being >>>>> presented. It's an easy change for me to associate her with Montreal= so >>>>> that when she makes calls, Montreal's number will present. Let me kn= ow. >>>>> >>>>> Thanks, >>>>> Mark Warner >>>>> >>>>> >>>>> On Wed, 12 Jul at 1:16 PM , CherylCartwright >>>> ccartwright@homecareassistance.com> wrote: >>>>> Sorry Mark, I just saw the email from Kathryn. My understanding was >>>>> that this was fixed. When we had asked caregivers their responses wer= e =E2=80=9Cthe >>>>> same number we always call=E2=80=9D >>>>> >>>>> Anyway glad we got it mostly settled. >>>>> >>>>> Joey can we switch Ana=E2=80=99s number to a Montreal number? >>>>> >>>>> Cheryl >>>>> >>>>> On Wed, Jul 12, 2023 at 11:48 AM Mark Warner >>>>> wrote: >>>>> >>>>>> Hi Cheryl, >>>>>> I have reviewed your call records and all of them indicate that the >>>>>> caller dialed directly to Toronto. There very well could be somethi= ng >>>>>> amiss with routing, but looking over the reports and verifying Montr= eal's / >>>>>> Toronto's call flow set up, nothing appears out of sorts. Unfortuna= tely, >>>>>> the reports don't show me what phone number the person dialed. The = next >>>>>> few times this happens, please confirm with the caller what phone nu= mber >>>>>> they dialed when calling in and let me know. >>>>>> =E2=80=8B >>>>>> Thanks, >>>>>> Mark Warner >>>>>> >>>>>> >>>>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> -- >>> Joey Taylor >>> *Regional Care Solutions Manager* >>> 514-907-5065 >>> TheKey.ca >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-