Re: FW: CAD Facility Contract Language- Elizabeth Fry Locations

Good morning
My concern is that before we do that let’s make sure they have the
“overdue” invoices that are adding up to such a large amount. We have never
in the years with this society had any issues with payments so I would like
Cathy to follow up just to ensure they have all of the necessary paperwork
for their accounting department to pay us.
I think Cathy has asked for a list of the past due invoices so she can
approach the appropriate department.
We will work on this if you don’t mind giving us the invoices.
Kind regards
Sharon


Sharon, Speirs

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com

TheKey.ca   <https://thekey.ca/>

[image: TheKey]







On Tue, Jun 25, 2024 at 5:41 AM <eclark@thekey.com> wrote:

> Hello Cathy & Sharon
>
>
>
> FYI on the below inquiry and intent to add interest to these invoices
> moving forward if they’re payment is delayed beyond 30 days, as agreed to
> in the contract. If there is anything we can be doing differently to help
> avoid these delays on the Collections side, please let us know.
>
>
>
> Elizabeth Clark
>
> Director
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>
> *From:* eclark@thekey.com <eclark@thekey.com>
> *Sent:* Tuesday, June 25, 2024 5:30 AM
> *To:* 'Steve Koyanagi' <skoyanagi@thekey.com>; 'Tammi Franzese' <
> tammi.franzese@thekey.com>; 'Timothy Thomas' <tt@thekey.com>
> *Cc:* 'Lito Delapena' <lito.delapena@thekey.com>; 'Laszlo Kovacs' <
> laszlo.kovacs@thekey.com>; 'Michelle Hudgins' <michelle.hudgins@thekey.com
> >
> *Subject:* CAD Facility Contract Language- Elizabeth Fry Locations
>
>
>
> Hello-
>
>
>
> Reaching out in hopes we can comb through our contract templates in Canada
> and get this verbiage removed. For our contracts with Elizabeth Fry (if
> memory serves) the language is too ambiguous (its either due upon receipt
> or its not, the “up to 30 days” is grey in my experience with contract
> terms). Additionally, this client is past due $20k or so and I’d like us
> to apply interest to their invoices due to delayed payment.
>
>
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> Any concerns with updating our language?
>
>
>
> Tim-
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> I am turning interest on for this customer, so billing for that is
> automatic after they hit 30 days past due, at 1.5%. If they are willing
> to work with us and ensure payment is not delayed for any reason beyond
> those 30 days, no interest will generate. Please let me know if you have
> any questions or concerns. They’re past due by about $21k.
>
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> Kind regards-
>
>
>
> Elizabeth Clark
>
> Director
>
> CI & Transformation
>
> Finance Onboarding & Experience
>
> Collections
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> Billing Help Desk
>
>
>
> *TheKey*
>
> Office|Cell : 619-822-4855
>
> eclark@thekey.com
>
>
>
> *TheKey.com <https://www.thekey.com/>*
>
>
>
> [image: TheKey] <https://homecareassistance.com/>
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