--000000000000ef4692060fa3a4b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for resolving this. On Tue, Jan 23, 2024 at 1:28=E2=80=AFPM Subham Banerjee wrote: > Hi Cheryl, > > I called her & took remote, > =E2=80=8BResolved the Audio/Video issue of the laptop she is assigned to. > There is no other problem found. > > And I am checking with the Caller ID change of her number 437 216 2865. > =E2=80=8B > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > On Tue, 23 Jan at 11:05 AM , Subham Banerjee > wrote: > Hi Cheryl. > > Unfortunately Serial number you'll find back side of the laptop, It shoul= d > be 8-10 characters (SN number). > And I can see already a laptop assigned to her, Device serial number > PF3BTNW8. > > Could you please confirm on this laptop. > > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > On Tue, 23 Jan at 10:36 AM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Good Morning, > > Can someone send me an update on Stephanie's laptop? It was a laptop we > already had and just wanted it reassigned to her. The serial number again > is C7791CC4-7555-44CB-8CD3-FB4B74A61DCF > > Thanks, > > Cheryl > > On Mon, Jan 22, 2024 at 12:27=E2=80=AFPM TheKey Support > wrote: > >> Hi CherylCartwright, >> >> Thank you for submitting a request to the IT Support team. Your request >> has the ticket ID 638384 >> https://hca.freshdesk.com/helpdesk/tickets/638384. Please use this >> ticket ID for any communication regarding this request. The IT Support t= eam >> will keep you updated on the progress to resolving your ticket. >> >> Thank you >> >> 638384:611100 > --000000000000ef4692060fa3a4b6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for resolving this.=C2=A0 On Tue, Jan 23, 2024 at= 1:28=E2=80=AFPM Subham Banerjee < itsupport@thekey.com > wrote: Hi Cheryl, I called her & took remote, =E2=80=8BResolved the Audio/Video issue of the laptop she = is assigned to. There is no other problem found. And I am checking with the Caller ID change of her number = 437 216 2865. =E2=80=8B Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.c= om TheKey.com =C2=A0 On Tue, 23 Jan at 11:05 AM , Subham Banerjee < itsupport@thekey.com > wrote= : <div style=3D"font-family:"Hel