----==_mimepart_65aff72343b44_2373f843062339423579488 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I called her & took remote, =E2=80=8BResolved the Audio/V= ideo issue of the laptop she is assigned to. There is no other problem f= ound. And I am checking with the Caller ID change of her number 437 2= 16 2865. =E2=80=8B Warm Regards, Subham Banerjee Service Desk= Engineer Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca= .freshdesk.com TheKey.com =C2=A0 = = On Tue, 23 Jan at 11:05 AM , Subham Banerjee wr= ote: = = Hi Cheryl. = = Unfortunately Serial number you'll find back side of the laptop, It shou= ld be 8-10 characters (SN number). = And I can see already a laptop assigned to her, Device serial number PF3= BTNW8. = = Could you please confirm on this laptop. = = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = = Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.= com = TheKey.com = = =C2=A0 = = = = = = On Tue, 23 Jan at 10:36 AM , CherylCartwright wrote: Good Morning, = Can someone send me an update on Stephanie's laptop? It was a laptop we = already had and just wanted it reassigned to her. The serial number again= is=C2=A0C7791CC4-7555-44CB-8CD3-FB4B74A61DCF = = Thanks, = = Cheryl=C2=A0 = = = = On Mon, Jan 22, 2024 at 12:27=E2=80=AFPM TheKey Support wrote: = = = Hi CherylCartwright,=C2=A0 = = Thank you for submitting a request to the IT Support team. Your request = has the ticket ID 638384 https://hca.freshdesk.com/helpdesk/tickets/63838= 4. Please use this ticket ID for any communication regarding this request= . The IT Support team will keep you updated on the progress to resolving = your ticket.=C2=A0 = = Thank you ----==_mimepart_65aff72343b44_2373f843062339423579488 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I called her & took remote, =E2=80=8BResolved the Audio/Video issue of the laptop sh= e is assigned to. There is no other problem found. And I am checking with the Caller ID change of her numbe= r 437 216 2865. =E2=80=8B Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com =C2=A0 On Tue, 23 Jan at 11:05 AM , Subham Banerjee = <itsupport@thekey.com>