--0000000000005f76d20617e25fbb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, Thanks for the email. Please note that, payroll team doesn't calculate the bonus amounts. Payroll team only paid out what they received from the compensation team. Thanks, Irin On Tue, May 7, 2024 at 2:35=E2=80=AFPM HR Service Center Support wrote: > Hello, Forwarding this ticket for assistance on this. > > First & Last Name: Timothy Thomas > Phone Number: +1 (514) 5919387 > Email: tt@thekey.com > Employee ID (EID): 101262 > Title: Head of Canada Division > Location (City&State): Westmount, Quebec > If Caregiver, Caregiver Ambassador name and phone number: Chad Everitt > If Corp/field, manager name and phone number: > In WD? Yes or no?: Yes > Reason for contact (describe the issue/question): Bonus/Pay Inquiry > > Thank you! > > *Please share your experience - *Click here to complete a 3-question > survey > > On Tue, May 7 11:55 AM , Timothy wrote: > Could you please assist me with the email below? I'm available for a quic= k > call if required. > > ---------- Forwarded message --------- > From: *Desiree A.* > Date: Tue, May 7, 2024 at 11:46=E2=80=AFAM > Subject: Re: January & February 2024 pay > To: Timothy Thomas > Cc: Desiree A. , Irin Eva , > Joey Taylor , > > > Hi Tim, > > We are both doing well, thank you! > > I had received my last pay over the pay cycle February 23rd 2024 when the > bonuses were supposed to go out but I didn't receive mine. The agreement > states that bonuses would not be paid only when the plan participant > terminates employment with the company, however I am still with the compa= ny > and should not be considered "terminated". > > The agreement also notes that on February 2nd 2024, I would have been > notified about the bonus payment I would be receiving for January and > February 2024. I was never notifed on the amounts and neither was I > informed then that I would not be eligible for the payouts for February > 2024 for not completing the month or that the January 2024 payout would b= e > received only once I return back to work. I do not recall signing these i= n > the agreement and neither was I informed about the same by payroll. If I = am > mistaken, appreciate if you could point these out in the bonus agreement. > > I understand the bonuses for January and February 2024 would be the > average of the bonuses received in October, November and December 2023. M= y > bonuses for October 2023, November 2023 and December 2023 were $1760, $15= 35 > and $1280 respectively. This is not a small amount for me and should I no= t > have been qualified to receive the amounts for January 2024 and February > 2024, I should have been notifed in advance of the same. > > I would appreciate if you could look into this, so that I am fairly paid > what I am owed for the sales I worked to close the last two months and ha= ve > this paid out by the next pay cycle. > > Thank you in advance, > Desiree Aranjo