Re: URGEMT- (1) BILLING FOR DAYS CAREGIVER DID NOT WORK - INCORRECT AMT ++ Facture no 990628 du TheKey - [#1074894]

----==_mimepart_67d2fea062687_1f03ff2dd505b5825027368 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Zia,=C2=A0 Good morning. I have received your inquiry, I will upda= te you once I receive confirmation from the local office. Thank you! R= espectfully, =C2=A0 Sophia Jantz Client Support Specialist II|=C2=A0= TheKey Phone: 866-226-1702 billing@thekey.com = = = On Thu, 13 Mar at 10:45 AM , Zia Merchant wrote: Note the hours for Thursday = was 4 hours, confirmed! Why are we charged 5 hours on the Thursday nigh= t that was cancelled when it was 4 hours only that were scheduled; hence,= total hours to pay are 33.5 Please send revised invoice Regards, = = = = = = On Thursday, March 13, 2025 at 09:29:10 a.m. EDT, Kim McConnell wrote: = = = Dear Zia, = As per the care agreement that you signed when care started: = = "Cancellations of scheduled shifts must be made during normal business h= ours for your designated Company office and more than forty-eight (48) ho= urs prior to the start of the shift. Cancellations during non-business ho= urs are recorded as of the next business day. Cancellations for weekend S= ervices must be made by no later than close of business the previous Frid= ay. Cancellations not received within the timeframes provided herein will= be subject to a cancellation fee equivalent to the Billing Rate for the = entire scheduled shift. A Client who sends a Caregiver home before the en= d of their scheduled shift will be billed for the entire shift" = = I received text and email notification from you on March 5th cancelling = all shifts.=C2=A0 We did charge for March 6th and though we technically d= id not have 48 hour notice, we did not charge you for March 7th. = = The invoice is accurate as is with a total of 34.5 hours of care being b= illed between March 3 - 6, 2025. = = I hope this helps clarify the situation. = = Regards, = = Kim McConnell = = = On Wed, Mar 12, 2025 at 11:48=E2=80=AFPM Sweetness at La Cite wrote: = = = Good day: 1st URGENT NOTICE Ms. McConnell the attached invoice is in= correct as it does not include the days of cancellation we discussed. Di= d you not relay that there were days of cancellation to the respective in= dividuals, as you promised? Please send the corrected and updated invoic= e, with the new amount and that does not include the days cancelled. Re= gards, ----- Forwarded Message ----- From: TheKey To: "zacmerc@yahoo.com" Sent: Wednesday, March 12= , 2025 at 12:45:42 p.m. EDT Subject: Facture no 990628 du TheKey Nous ve= nons d'=C3=A9mettre une facture no 990628 =C3=A0 Zia Merchant (165661) av= ec un solde de 1,427.99 $ exigible au plus tard le 14-03-2025. Cette fac= ture sera pay=C3=A9e automatiquement le 2025-03-14. Merci de votre confi= ance. Mes factures Nous avons remarqu=C3=A9 que vous n=E2=80=99avez pas = encore visit=C3=A9 notre service de facturation et de paiement en ligne u= tilisant la technologie Versapay Collaborative AR. Nous avons d=C3=A9j=C3= =A0