--0000000000005b3c4f0619c04938 Content-Type: multipart/alternative; boundary="0000000000005b3c4e0619c04937" --0000000000005b3c4e0619c04937 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Correct, the functionality to switch between currencies is only available for Major Credit Cards and Bank Debi Cards. Clients who have intend to use an ACH account to pay for C$ invoices will need to use their debit card instead of a direct debit of their checking account Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, May 31, 2024 at 5:56=E2=80=AFAM wrote: > I believe Lito connected with you on this, but my understanding is cross > currency is only supported with Cards and not PAD. So, if a client has a > Debit Card they can use that vs the ACH information for the same bank > account. > > > > *From:* Timothy Thomas > *Sent:* Friday, May 24, 2024 7:27 AM > *To:* Elizabeth Clark > *Subject:* Fwd: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form > issue > > > > Hi Liz, > > > > We have a client paying from a US bank account. Legal created a new > payment form for us but apparently the billing team says it can't be used > yet. Can you look into this? > > > > ---------- Forwarded message --------- > From: *Wendy Loper* > Date: Thu, May 23, 2024 at 6:38=E2=80=AFPM > Subject: Fwd: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form issu= e > To: Joey Taylor > > > > Just to let you know that those new forms for US clients do not work yet. > > > *Wendy Loper DSW, LPN* > > > > *Gestionnaire des Soins* > > *Client Success Manager* > > > > 514-907-5065 > > > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > > ---------- Forwarded message --------- > From: *William Robertson* > Date: Thu, May 23, 2024 at 4:50=E2=80=AFPM > Subject: RE: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form issue > To: Wendy Loper > > > > I talked to someone in billing. The US bank feature is not working yet so > we switched to using my debit card. I am all paid up to date. > > > > *From:* Wendy Loper > *Sent:* Thursday, May 23, 2024 2:37 PM > *To:* William Robertson > *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Re: Bank form issue > > > > Hi Bill, > > > > Have you heard anything regarding VersaPay? > > > > Best. > > *Wendy Loper DSW, LPN* > > > > *Gestionnaire des Soins* > > *Client Success Manager* > > > > 514-907-5065 > > > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > > > > On Tue, May 21, 2024 at 3:08=E2=80=AFPM Wendy Loper > wrote: > > Hi Bill- > > > > I sent you the US form which our records show you completed correctly and > sent back May 5th. > > > > I was not aware until you reached out to me that there was something > wrong. I will send an email to billing. > > > > On May 21, 2024, at 2:13=E2=80=AFPM, William Robertson > wrote: > > =EF=BB=BF > > Wendy: > > > > The last for